Senior Solutions Architect

Intercom, Inc.; Camden Town; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading technology company is seeking a Senior Engineer in London. You will be the trusted advisor for customers, assisting with AI-powered customer service implementations and API integrations. This role requires a technical background and a passion for enhancing customer success through innovative technology solutions. Competitive opportunities for career growth are offered.

Qualifications

• Deeply technical and customer-focused.
• Experience with API integrations and security reviews.
• Excitement about AI-powered customer service.

Responsibilities

• Act as a trusted technical advisor to customers.
• Provide strategic guidance on API integrations.
• Support technical implementations and automation strategies.

Job description

Overview

As a Senior Engineer in Dublin / London, you\'ll be a trusted technical advisor to our customers, helping them integrate, deploy, and maximize the value of Intercom and Fin, our AI Agent. You\'ll work closely with Customer Success Managers, Sales Engineers, and R&D teams to provide strategic guidance, technical expertise, and hands-on support for API integrations, security reviews, and AI-driven automation strategies. This role is ideal for someone who is deeply technical, customer-focused, and excited about AI-powered customer service. You\'ll help businesses unlock the full potential of Intercom and Fin, ensuring seamless implementation and long-term success.