Senior Solution Specialist

SafetyCulture; Manchester; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A global technology company in Manchester is seeking a Senior Solution Specialist to drive customer success and engagement across IoT and asset management solutions. The ideal candidate has experience in tech sales, strong project management abilities, and excels in customer-facing roles. This position offers a competitive salary, flexible working options, and a vibrant company culture.

Benefits

Competitive salary

Flexible working arrangements

Professional development opportunities

In-house culinary crew

Subsidised fitness programs

Quarterly celebrations

Qualifications

• Experience in a customer-facing role within a tech or SaaS environment.
• Ability to manage complex solution deployments.
• Clear communication skills and strong persuasion abilities.

Responsibilities

• Serve as product expert for IoT and asset management solutions.
• Work with customers to understand operational challenges.
• Lead deployment and ensure successful onboarding.

Skills

Customer-facing experience

Project management skills

Communication skills

Persuasion skills

Adaptability

Tools

CRM platforms

G-Suite

iOS/Android mobile devices

Job description

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SafetyCulture is a global technology scale-up on a mission to help frontline teams do their best work every day. Our mobile-first operations platform empowers teams to drive operational excellence, improve safety, and manage risk in real-time. With innovative tools including IoT integrations, sensors, and asset management capabilities, we're shaping the future of smarter, more efficient and safer workplaces.

We're currently looking for a customer-focused, technically adept Senior Solution Specialist to join our EMEA Sales team. You'll be a key player driving uptake, adoption and success across our IoT, Asset Management, and Lone Worker products. This role, at the intersection of sales, product, and customer success, is perfect for someone who excels at translating technical capabilities into impactful business outcomes.

You'll collaborate closely with Account Executives, Solution Engineers, and Product Managers, supporting pre-sales discovery, solution design, and successful onboarding and deployment. Your expertise will enable our customers to maximise ROI, ensure smooth implementation, and unlock value across our expanding product portfolio.

This is a senior role with regional influence, offering the opportunity to drive growth in key verticals and shape how frontline teams across EMEA engage with SafetyCulture's emerging technologies. You'll contribute to our go-to-market strategy, partnering with Account Executives on warm leads and assisting our business development team in identifying growth opportunities within key industry verticals. You will build close relationships with our GTM team, customers, and service partners to assist us in solving business problems at scale and be a true brand ambassador.

About you:

• You have prior experience in a customer-facing role within a tech or SaaS environment.
• You're proactive, self-motivated, and performance-driven.
• You possess strong project management skills, particularly the ability to manage complex solution deployments across multiple sites, including hardware and implementation services.
• You're resilient, tenacious, and persistent.
• You have clear and concise communication skills.
• You're inquisitive, with a knack for asking the right questions to get to the root of a problem.
• You bring strong persuasion and presentation skills, capable of communicating effectively across all levels of an organisation.
• You're passionate about building lasting relationships with customers and colleagues.
• You're ambitious, driven to excel, and excited about a career in tech sales.
• You can actively listen, understand customer pain points, and take decisive action.
• You thrive in a fast-paced organisation and easily adapt to changes in roles and responsibilities.

Helpful experience:

• Prior experience in Customer Success, Account Management, or Sales.
• Experience in industries such as manufacturing, logistics, construction, facilities management, or utilities.
• Familiarity with lone worker safety solutions, telematics, sensors, or IoT devices.
• Proficient computer skills, including experience with tools like CRM platforms, G-Suite, iOS/Android mobile devices, IP Diallers (e.g., Outreach), and Gong.

How you will spend your time:

• Product Expertise: Serve as the internal and external go-to expert for IoT, sensors, asset management, and lone worker solutions. Educate customers on product capabilities, integrations, and best practices.
• Customer Engagement: Work directly with prospective and existing customers to deeply understand their operational challenges and position SafetyCulture's solutions effectively.
• Pre-sales Support: Partner with AE's, CS, and BDRs in discovery conversations and solution scoping. Participate in tailored product demonstrations and assist in crafting compelling proposals.
• Solution Deployment: Lead customers through deployment and configuration, ensuring successful onboarding across complex, multi-site environments. Support the rollout of connected hardware and lone worker devices.
• Sales Enablement: Conduct training sessions for internal teams on new product features and enhancements related to IoT, asset management, and lone worker tools.
• Go-to-Market Support: Engage in outbound prospecting and lead qualification activities. Identify new opportunities across verticals and help shape go-to-market messaging.
• Partner Engagement: Strengthen relationships with service partners to effectively scale complex product deployments.
• Customer Success Alignment: Act as a bridge between sales and customer success to support ongoing adoption, renewals, and expansion efforts post-sale.

At SafetyCulture, we care about people and growing the team, through:

• Equity with high growth potential, and a competitive salary,
• Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office;
• Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns;
• We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.

You'll also receive other perks such as:

• In-house Culinary Crew serving up daily breakfast, lunch and snacks
• Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
• Quarterly celebrations and team events, including the annual Shiplt global offsite
• Table tennis, board games, gym sessions, book club, and pet-friendly offices.

We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we've built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK.

Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you

You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn.

To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.