Senior Solution Architect - Customer

M&S; City Of London; Hybrid; GBP 150,000 - 200,000; Full time

Job summary

A leading retail company in London is seeking a Tribe Architect to drive the architecture vision within the Customer team. You will play a pivotal role in shaping the future of customer loyalty and CRM technologies, leading technical teams and influencing business outcomes. The ideal candidate has a strong background in solution architecture and a passion for driving innovation in a dynamic environment. Competitive benefits and a hybrid working model are offered.

Benefits

20% colleague discount

Competitive holiday entitlement

Discretionary bonus schemes

Defined Contribution Pension Scheme

Wide range of training programmes

Financial and personal wellbeing perks

Industry-leading parental policies

Wellbeing support including a Virtual GP

Charity volunteer day

Qualifications

• Proven architecture expertise and hands-on delivery of large-scale digital transformation.
• Deep knowledge of architectural patterns, integration, and engineering practices.
• Strong commercial acumen and experience aligning tech and business objectives.

Responsibilities

• Define and deliver architecture vision aligned with business strategy.
• Lead technical teams and guide solution architects and engineers.
• Shape technology standards and ensure alignment with enterprise models.

Skills

Architecture expertise

Solution architecture

Agile methodologies

Stakeholder engagement

Risk management

Job description

Overview

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

As a key member of the Architecture team, you'll help shape the future of a brand loved by millions. Technology is at the heart of M&S's transformation, driving innovation for customers and empowering thousands of colleagues every day. We're investing heavily in architecture because we know it's the foundation for smarter, faster, and more strategic growth.

As a Tribe Architect within Customer, you'll take ownership of a broad and impactful portfolio, including loyalty, CRM, banking, personalisation, online selling platforms, fulfilment and returns, contact centres, and the technology that powers our store estate.

You'll be accountable for defining and realising the target architecture for your tribe, making sure enterprise and system capabilities are fully aligned to business needs. Working closely with solution architects and Principal Engineers, you'll guide architecture solutions end-to-end, shape technical strategies, and help prioritise delivery to achieve the right outcomes.

This is a chance to bring vision, clarity, and leadership to complex technology landscapes and to make a measurable impact on one of the UK's most iconic brands.

What you'll do

• Define and deliver the Tribe's architecture vision, set the roadmap, target states, and technical direction that align with business strategy, ensuring simplification, scalability, and cost optimisation.
• Lead and inspire technical teams, guide solution architects and engineers, mentor future talent, and foster a high-performing, collaborative, and inclusive architecture community.
• Shape technology choices and standards, drive vendor and tooling decisions, set architecture principles and patterns, and ensure solutions align with enterprise models, policies, and compliance requirements.
• Partner with business and product leaders, translate business outcomes into actionable architecture, influence priorities, and co-create executable plans that bring value to customers and colleagues.
• Safeguard and optimise the landscape, ensure security, reliability, lifecycle management, and continuous improvement, while driving innovation and measurable business impact.

Who you are

• Proven architecture expertise, significant experience in solution architecture, with recent hands-on delivery of large-scale digital transformation using Agile ways of working.
• Technical leadership at scale, deep knowledge of architectural patterns, integration, platforms, and modern engineering practices, with the ability to evaluate and apply emerging technologies.
• Strategic influence, experienced in aligning technology, people, and process change to business objectives, with strong commercial acumen and a track record of driving enterprise-wide outcomes.
• Collaboration and communication, exceptional stakeholder engagement skills, able to build consensus across complex environments and inspire cross-functional teams.
• Risk, compliance & change expertise, skilled at balancing innovation with governance, managing risk, and leading change through Agile and enterprise architecture frameworks.

What's in it for you

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special...

• After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

Everyone's welcome

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

#hybridrole #LI-HYBRID #LI-LS1