Senior Software Engineer, Salesforce Loyalty Cloud

Marks and Spencer; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Marks & Spencer is seeking a Senior Software Engineer to design, build and support enterprise-grade Salesforce Loyalty Cloud solutions that power customer engagement and personalised rewards for millions of shoppers. You’ll work in empowered, cross-functional teams, bringing deep Salesforce expertise and a passion for scalable, secure solutions.

You’ll collaborate with Product, Engineering and Architecture to evolve loyalty capabilities, using Apex, Flows and Platform Events, and drive

Qualifications

• Extensive Salesforce development experience with Loyalty Cloud.
• Experience delivering enterprise-scale loyalty and customer-engagement solutions.
• Strong integration design using REST APIs and event-driven patterns.
• Solid understanding of Salesforce data models, security and governor limits.

Responsibilities

• Design, build and maintain scalable Salesforce Loyalty Cloud solutions.
• Lead loyalty features from concept to production delivery.
• Implement integrations with external systems via REST APIs and Platform Events.
• Drive code quality, observability and engineering best practices across the team.
• Collaborate with Architects and Product teams to translate business requirements into tech solutions.

Skills

Salesforce Platform

Apex

SOQL

SOSL

Flows

Platform Events

REST APIs

CI/CD

GitHub Actions

Event-driven architecture

Security & governance

Tools

GitHub Actions

Job description

We’re changing the way we do things, putting industry-leading innovation at the heart of how we operate, and we need exceptional engineers to help make it happen.

As a Senior Software Engineer within our Salesforce Loyalty Cloud team, you’ll play a key role in designing, building and supporting enterprise-grade solutions that power customer engagement, rewards and personalised experiences for millions of customers. Working in empowered, cross-functional teams, you’ll bring deep Salesforce expertise, strong engineering standards and a passion for delivering scalable, secure and reliable solutions.

You’ll work closely with Product, Engineering and Architecture teams to design, build and evolve loyalty capabilities that support customer engagement and digital transformation. This is an exciting opportunity for someone with hands‑on Salesforce development experience, particularly within Salesforce Loyalty Cloud, who thrives in a modern, product‑led engineering environment and is passionate about engineering excellence.

Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.

What you'll do

Your key accountabilities will include:

• Design, build and maintain scalable solutions across Salesforce Loyalty Cloud and the wider Salesforce Platform, using Apex, Flows, DPE and declarative configurations.
• Lead the development of customer loyalty capabilities, including member lifecycle management, promotions, rewards processing and personalised customer experiences.
• Design and implement integrations with external systems through REST APIs, Platform Events and event‑driven architecture, ensuring robust and reliable data flows.
• Collaborate with architects, product managers and engineering teams to translate business requirements into high-quality technical solutions aligned with strategic objectives.
• Champion engineering excellence by driving code quality, operational stability, observability, continuous improvement and best practice across the team.

Who you are

Your skills and experience will include:

• Strong experience developing solutions on the Salesforce Platform, including Apex, SOQL, SOSL, Flows and Batch Management.
• Practical experience implementing and supporting Salesforce Loyalty Cloud/Loyalty Management solutions.
• Proven experience designing and delivering integrations using REST APIs, Platform Events and modern integration patterns.
• Strong understanding of Salesforce data models, security models, governor limits and engineering best practices.
• Experience working within Agile delivery environments and using CI/CD tools, such as GitHub Actions, to support modern software development practices.
• Salesforce Loyalty Cloud / Loyalty Management
• Apex, SOQL, SOSL, Flows and Batch Management
• REST APIs and Platform Events
• GitHub Actions and CI/CD pipelines
• Git-based development workflows
• Event-driven architecture and microservices integration patterns
• Data platform integrations and enterprise-scale customer data solutions

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.