Software Engineering Manager

Marks and Spencer; Greater London; Hybrid; GBP 90,000 - 125,000; Full time

Job summary

Marks & Spencer is seeking an Software Engineering Manager for Store Payments & Infrastructure in London. Hybrid role with 3 days in our Paddington office, you will lead teams delivering business-critical store systems in live trading environments.

You will collaborate across multiple engineering groups and vendors to improve reliability, scalability and developer productivity, while guiding technical strategy and platform ownership.

Qualifications

• Hands-on senior software engineering experience in production-critical systems.
• Strong software architecture and cloud design understanding.
• Experience leading high-performing engineering teams delivering reliable software.

Responsibilities

• Lead teams running and evolving store systems in live trading environments.
• Align with technical strategy and drive platform reliability and scalability.
• Own product thinking for store systems, focusing on reliability and developer productivity.
• Manage partners and vendors to ensure delivery outcomes.
• Collaborate with engineering leadership to modernise systems and reduce tech debt.

Skills

Senior software engineering

Cloud technologies

Leadership

DevOps

Stakeholder management

Tools

Kafka

Redis

Dynatrace

Observability

Job description

This is a Hybrid role with 3 days/week in our London Paddington Office

We're changing the way we do things, and putting industry leading innovation at the heart of how we operate; we need a stellar engineering team to make it happen. You'll be joining one of the most iconic brands in the UK on its most exciting cycle yet.

We're more integrated and product led in our tech teams than ever before: learning, changing, and adapting constantly, with millions of customers and colleagues benefiting from reliable, modern in-store technology every single day.

As a Software Engineering Manager within Store Payments & Infrastructure, you will lead teams running and evolving business-critical store systems, ensuring they are reliable in live trading environments.

You will work across multiple engineering teams and third-party partners to maximise delivery outcomes in a domain built on complex integrations with store hardware and external systems, improving how these platforms are designed, tested and operated at scale.

What you'll do

• Being accountable for engineering excellence within your teams, from behaviours to operations, from technical direction to solution in production and from skills and growth to reputation, particularly in live trading environments where reliability is critical.
• Cultivating self-management and accountability throughout the team via leadership, clear sense of purpose and thoughtful talent management, ensuring teams can effectively own and operate business-critical store systems.
• Leading alignment with the overarching technical strategy and working with the wider Technology organisation to craft it, ensuring it is achievable within the constraints of the store estate and legacy platforms.
• Acting as a platform owner, applying product thinking to enable and empower store systems through improved reliability, scalability and developer productivity, while driving effective partner and vendor management.
• Collaborating with the wider engineering leadership team to think strategically, drive engineering performance, support the modernisation of systems and reduce technical debt whilst enabling safe, scalable change across the store estate.

Who you are

• Previous hands-on senior software engineering experience across complex, production-critical systems.
• Extensive software engineering experience across a variety of systems and technologies, including large-scale, live operational environments.
• Experience building and leading highly skilled engineering teams that deliver high-quality software in high-availability, customer-impacting systems.
• Strong understanding of system design, software architecture, cloud technologies, testing strategies, reliability engineering and DevOps principles.
• Strong stakeholder management, communication and people leadership skills, with the ability to prioritise effectively and work across engineering teams, technical partners and third-party suppliers.

• Kafka Event Streaming
• Redis, Dynatrace & Observability Tooling

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.