Senior Software Engineer MES

ConvaTec Inc.; Inchmarnoch; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A global healthcare company is seeking a Senior Software Engineer MES to ensure the reliability and continuous improvement of Manufacturing Execution Systems. The ideal candidate will have over 5 years of experience with MES platforms, strong troubleshooting skills, and a solid understanding of manufacturing processes. This role also involves collaboration with various teams and supporting users in a hybrid working model.

Benefits

Hybrid working model

Flexible working hours

Qualifications

• 5+ years of experience in IT support applications.
• Experience with MES platforms such as Critical Manufacturing or Apriso.
• Familiarity with database technologies and shop-floor equipment.

Responsibilities

• Provide second-line support for MES platforms.
• Troubleshoot and resolve system issues.
• Conduct routine maintenance and upgrades.
• Collaborate with cross-functional teams.

Skills

Troubleshooting and debugging

Strong communication skills

Collaboration skills

Problem-solving

Adaptability to different technologies

Education

Bachelor's or Master's degree in relevant field

Tools

SQL

Python

Java

C#

JavaScript/TypeScript

GitHub

Job description

Senior Software Engineer MES

Position Overview

The Senior Software Engineer MES is responsible for ensuring the stability, reliability, and continuous improvement of Manufacturing Execution Systems. This role focuses on providing expert support, maintenance, and enhancements for MES platforms (Critical Manufacturing & Delmia Apriso), enabling efficient production operations and rapid issue resolution. The ideal candidate combines technical troubleshooting skills with a strong understanding of manufacturing processes and a commitment to delivering excellent service to business users.

Key Responsibilities

• Deliver second-line support for MES platforms, addressing incidents, service requests, and user queries promptly.
• Troubleshoot, debug, and resolve MES system issues, escalating complex problems as needed.
• Perform routine system maintenance, upgrades, and patches to ensure optimal performance and compliance.
• Collaborate with cross-functional teams (production, QA, IT) to analyze and resolve MES-related problems.
• Document support activities, solutions, and system modifications for traceability and compliance.
• Participate in root cause analysis and implement corrective/preventive actions for recurring issues.
• Develop or configure new or updated system functionalities.
• Write clean, efficient, and maintainable code for MES systems, adhering to best practices and coding standards.
• Provide training and support to MES users, promoting best practices and system adoption.
• Stay updated on MES (Critical Manufacturing & Apriso) developments and recommend improvements.
• Contribute to testing and deployment of new MES functionalities and integrations.
• Assist in task estimation, planning, and continuous improvement initiatives for MES support activities.
• Apply agile methodologies and principles to manage projects and deliver value quickly and efficiently.

Key Requirements

• More than 5 years of experience in IT support applications, especially in regulatory and Quality Solutions.
• Experience supporting and maintaining MES platforms, specifically Critical Manufacturing and/or Apriso.
• Proficient communication skills to align with Business Users.
• Strong troubleshooting, debugging, and resolving software and system issues in manufacturing environments.
• Understanding of manufacturing processes and MES workflows.
• Familiarity with database technologies (SQL), scripting, and shop-floor equipment integration.
• Knowledge of ITIL or similar service management frameworks is advantageous.
• Experience with software development methodologies (Agile) and version control systems (GitHub).
• Proficiency in programming languages relevant to MES systems (Python, Java, C#, JavaScript/TypeScript).
• Excellent problem-solving, analytical, and communication skills.
• Ability to document technical solutions and provide user training.
• Strong collaboration skills across technical and non-technical stakeholders.
• Willingness to participate in on-call support rotations for urgent issues.

Education & Qualifications

• Bachelor's or Master's degree in Engineering, Software Development, Information Technology, or related fields. Certifications are a plus.
• Additional certifications like ITIL 4, GMP, or Database technologies are advantageous.

Travel & Languages

• Travel up to 10% within Europe, Asia Pacific, and the Americas, including overnight stays.
• Languages: English required; Portuguese or Spanish is a plus.

Working Conditions

• Hybrid working model, flexible based on business needs.

Join us to make a meaningful impact, push your career forward, and be part of our transformative journey. We value innovation, dedication, and excellence.