Senior Social Media & CRM Specialist, Singapore

TN United Kingdom; City of Edinburgh; Hybrid; GBP 24,000; Full time

Job summary

Ein etabliertes Unternehmen im Bereich Online-Reisen sucht einen leidenschaftlichen Kundenserviceberater, der fließend Niederländisch spricht. Diese spannende Rolle bietet die Möglichkeit, in einem dynamischen Team zu arbeiten, das sich auf hervorragenden Kundenservice konzentriert. Sie werden die Chance haben, Ihre Fähigkeiten in einem unterstützenden Umfeld weiterzuentwickeln, während Sie Kunden bei ihren Reiseanfragen helfen. Mit attraktiven Vorteilen, einschließlich einer großzügigen Anzahl an Urlaubstagen und einem Gesundheitsplan, ist dies eine hervorragende Gelegenheit für alle, die eine Karriere im Kundenservice anstreben.

Benefits

32 Tage Jahresurlaub

Gesundheitsplan (Zahnmedizin, Augenheilkunde, Physiotherapie)

Mitarbeiterunterstützungsprogramme

Monatliche Leistungsboni

Karriereentwicklungsmöglichkeiten

Jährliche Reisepunkte

Erweiterte Familienrichtlinien

Lebens- und Krankenversicherung

Rabattparkplätze

Kostenloses Fitnessstudio vor Ort

Qualifications

• Erfahrung im Kundenservice ist erforderlich.
• Fließende Sprachkenntnisse in Niederländisch und Englisch sind ein Muss.

Responsibilities

• Bereitstellung außergewöhnlicher Dienstleistungen über Anruf, Chat und E-Mail.
• Beantwortung von Reiseanfragen mit Empathie und Geduld.

Skills

Kundenservice-Erfahrung

Fließend in Niederländisch

Fließend in Englisch

Kommunikationsfähigkeiten

Microsoft Office Kenntnisse

Fähigkeit zur Problemlösung

Tools

Microsoft Office

Job description

The current job description contains some issues with formatting, repetition, and clarity. Here is a refined version that improves readability and structure:

About Us

Founded in 1999, listed on NASDAQ in 2003 and HKEX in 2021, our group includes brands like Ctrip, Skyscanner, and Qunar. We operate four contact centres globally in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 languages. With over 30,000 employees across 30 countries, our goal is to be the world's leading and most trusted online travel family, delivering the perfect trip at the best price for every traveler.

Who We Are Looking For

We seek a passionate Dutch-speaking Customer Service Advisor to join our Edinburgh team. You should be customer-centric, passionate about travel, skilled at building rapport quickly, and proud of solving problems. Your interactions should reflect these qualities, ensuring excellent customer service across various communication channels.

What You Will Get

• 32 days annual leave
• Workplace health cash plan (dental, optical, physiotherapy, etc.)
• Employee well-being and assistance programs, enhanced sick pay
• Monthly performance bonuses
• Opportunities for learning and career development
• Annual travel points redeemable at partner locations
• Enhanced family policies (maternity, paternity, adoption)
• Life and health insurance
• Discounted parking at Fountain Park
• Birthday celebrations, free on-site gym, hybrid working after probation, employee events, and referral bonuses

Working Hours & Location

Normal hours are 37.5 per week, Monday to Sunday, with rotational shifts from 7 am to 10 pm. For Dutch line, hours are Monday to Friday, 8 am to 4:30 pm. The workplace is located at Lochrin Square, Fountainbridge, Edinburgh.

Salary

£24,000 per annum plus a £1,000 language allowance.

Responsibilities

• Providing exceptional service via call, chat, and email
• Responding to travel queries with empathy and patience
• Attending team meetings and staying updated on promotions and policies
• Assisting with projects and potentially supporting English-speaking lines when needed

Requirements

• Customer service experience
• Fluent in Dutch and English
• Effective communication and good knowledge of Microsoft Office
• Proficient typing and computer skills
• Ability to stay calm in challenging situations and solve problems effectively
• Enthusiastic with a goal-oriented mindset and a desire for growth
• Preferred but not essential: contact centre and travel industry experience

Additional Information

We offer a platform to unleash your potential and make a global impact within an inclusive culture supporting personal growth. Please be aware of recruitment fraud: official communications will come from verified emails, and we do not charge fees at any stage. For more info, visit our blog and explore more opportunities on our site.

Note: If you are not a passport holder of the country where the vacancy is based, a work permit may be required. Do not share bank or payment details when applying. All applications should be submitted via the 'Apply now' button.

Created on 26/04/2025 by TN United Kingdom