Senior Social Media & Content Manager

TalkTalk; Salford; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

Join TalkTalk as a Social Media Strategist, leading the charge in developing a compelling social media strategy to enhance brand engagement. You will create dynamic content across various platforms, inspire a creative team, and foster a collaborative environment in a flexible workplace that values diversity and inclusion.

Benefits

Flexible hybrid working

Generous holiday package

Private healthcare

Performance-related bonuses

Free broadband

Life event gifts

Paid volunteering days

Inclusive employee networks

Big retail and leisure discounts

Salary sacrifice scheme

Qualifications

• Experience in a social media role, knowledgeable about the latest trends.
• Ability to define social media strategy and inspire a team.

Responsibilities

• Create social media strategy and content calendar.
• Develop community management strategy for engagement.
• Lead and motivate the Social Media & Content Manager.

Skills

Social media expertise

Team collaboration

Leadership

Self-starter

Job description

Its 1 year FTC

Key areas of responsibility:

• Creating a social media platform strategy with clear content pillars to change perceptions of the TalkTalk brand, drive engagement and build positive relationships with consumers and prospects

• Create and own a proactive social media content calendar across all platforms including TikTok, X, Meta and LinkedIn

• Oversee the creation of socially native content by the Social media & content manager to drive reach and engagement organically, without the need for big media or production budgets

• Take opportunities to jump on the latest social media trends to drive engagement with the brand

• Oversee the development of content to engage our corporate audience on LinkedIn

• Develop a community management strategy and oversee implementation to drive positive engagements both within and outside our own social channels, bringing our brand personality and tone of voice to life

• Leadership – Motivate, inspire and energise the Social Media & Content Manager to develop social communications that will disrupt, cut through and drive consideration for TalkTalk

Must have

• A social media expert with experience in a social media role, abreast of the latest social media trends

• A self-starter, able to run our social media function

• A team player – able to work collaboratively with the brand team, PR team and our social media operations/customer care team

• A leader, able to define our social media strategy and motivate and inspire our social media manager

Be Yourself. Make an Impact. Join Us.

As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself.

We’re not your traditional 9-5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work.

What We Offer

• Flexible hybrid working – with a minimum of 50% office presence to support teamwork and connection

• Collaborative office spaces designed for creative thinking and innovation

• Free on-site parking at our offices

• Generous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!)

• Private healthcare for all employees

• Competitive pension scheme and performance-related bonus opportunities

• Free broadband for all employees

• Life event gifts – celebrating milestones like marriages and births

• Inclusive employee networks – open to all, supporting peer connection and thought-provoking conversations

• Salary sacrifice scheme – save on dental, gym, and more

• Big retail and leisure discounts

• 3 paid volunteering days a year – because making a difference matters to us too