Lead Security Analyst (OT) - Consultancy

Hamilton Barnes Associates Limited; Greater London; Hybrid; GBP 85,000 - 110,000; Full time

Benefits offered by this job

Hybrid work

Travel opportunities

Exposure to senior stakeholders

IT & OT cybersecurity exposure

Job summary

Hamilton Barnes Associates Limited is seeking a senior, client-facing SOC Manager to be the primary contact between customers and technical SOC teams across multiple sectors in the UK. The role combines strategic guidance with hands-on SOC knowledge, requiring travel to customer sites and regular engagement with senior stakeholders.

You will explain security posture, alerts and incidents in business terms while guiding improvements across SOC operations, monitoring, detection and incident

Qualifications

• Senior experience within a SOC, Cyber Security, Security Operations or Technical Account Management environment.
• Strong understanding of SOC operations, monitoring, alerting and incident response.
• Excellent written and verbal English communication skills.
• Ability to explain cybersecurity concepts to non-technical stakeholders.
• Strong customer-facing and relationship-management skills.
• Comfortable leading meetings with senior customer stakeholders.
• Ability to remain calm and credible during incidents or escalations.
• Commercially aware, with an understanding of customer needs and expectations.
• Comfortable working across multiple customers and priorities.
• Willingness to travel to customer sites when required.

Responsibilities

• Act as a senior client-facing contact for SOC customers.
• Build trusted relationships with customer security and business stakeholders.
• Explain SOC findings, threats and incidents in clear business language.
• Translate technical security information into practical recommendations.
• Lead regular service reviews and customer meetings.
• Support customers through security incidents and escalations.
• Understand customer environments, risks and changing security requirements.
• Work closely with SOC analysts and technical teams to provide accurate customer updates.
• Ensure customers understand the value and capabilities of their SOC service.
• Identify opportunities to improve customer security outcomes and service delivery.
• Help shape client-facing SOC processes as the business scales.
• Manage communication between customers and internal technical teams.
• Travel to customer sites across London and Scotland when required.

Skills

SOC operations

Cyber security

Customer-facing

English communication

Stakeholder management

Incident response

Lead meetings

Commercial awareness

Multi-client handling

Travel readiness

Job description

Looking for a role with plenty of growth opportunities?

Join a growing OT cyber security provider delivering SOC services to customers across financial services, asset management, renewable energy, and critical infrastructure. The organisation is rapidly expanding its SOC offering and works closely with customers to help them understand and strengthen their security posture.

The company is looking for a senior, client-facing SOC Manager to act as a key point of contact between customers and technical SOC teams. The role focuses on helping customers understand their security posture, alerts, incidents, and recommendations in clear business terms, while using strong technical knowledge across SOC operations, monitoring, detection, and incident response. The position is ideally hybrid from Hammersmith, with UK-remote options also considered and regular travel to customer sites, particularly across London and Scotland.

Responsibilities:

• Act as a senior client-facing contact for SOC customers.
• Build trusted relationships with customer security and business stakeholders.
• Explain SOC findings, threats and incidents in clear business language.
• Translate technical security information into practical recommendations.
• Lead regular service reviews and customer meetings.
• Support customers through security incidents and escalations.
• Understand customer environments, risks and changing security requirements.
• Work closely with SOC analysts and technical teams to provide accurate customer updates.
• Ensure customers understand the value and capabilities of their SOC service.
• Identify opportunities to improve customer security outcomes and service delivery.
• Help shape client-facing SOC processes as the business scales.
• Manage communication between customers and internal technical teams.
• Travel to customer sites across London and Scotland when required.

Skills / Must Have:

• Senior experience within a SOC, Cyber Security, Security Operations or Technical Account Management environment.
• Strong understanding of SOC operations, monitoring, alerting and incident response.
• Exceptional written and verbal English communication skills.
• Ability to explain complex cybersecurity concepts to non-technical stakeholders.
• Strong customer-facing and relationship-management skills.
• Comfortable leading meetings with senior customer stakeholders.
• Ability to remain calm and credible during incidents or escalations.
• Commercially aware, with an understanding of customer needs and expectations.
• Comfortable working across multiple customers and priorities.
• Willingness to travel to customer sites when required.

Desirable Skills:

• OT cybersecurity experience.
• Experience working with energy, utilities, renewable energy or critical infrastructure organisations.
• Experience working with financial services or asset management customers.
• Previous Technical Account Manager, Customer Success or Client Services experience within cybersecurity.
• Experience working with managed SOC / MSSP services.

Benefits:

• Senior position within a rapidly scaling cybersecurity business.
• Significant influence over the development of the customer-facing SOC function.
• Exposure to senior stakeholders across multiple industries.
• Hybrid working from Hammersmith or UK-remote.
• Travel opportunities across the UK.
• Opportunity to work across both IT and OT cybersecurity environments.

Salary:

• Competitive salary based on experience and qualifications