Senior Snowflake Matillion Support Engineer (x3)

St. James’s Place; Cirencester; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading company in the financial services sector is seeking a Senior Snowflake Matillion Support Engineer to join their Cirencester office on a hybrid basis. This essential role involves supporting the company's data platform technologies, ensuring operational resilience, and collaborating with teams to drive continuous improvement. The ideal candidate will have extensive experience with Snowflake and Matillion, along with strong problem-solving and collaboration skills.

Benefits

Competitive annual leave allowance (28 days plus bank holidays)

10% non-contributory pension

Private medical insurance

Discretionary annual bonus scheme

Competitive parental leave (28 weeks full pay)

Qualifications

• Expertise in Snowflake and/or Matillion platforms including performance tuning and automation.
• Experience working within a cloud first environment handling data platforms.
• Experience in identifying opportunities for automation.

Responsibilities

• Provide expert-level support to customers using the SJP Data Platform technologies.
• Incident resolution and proactive monitoring to ensure high operational resilience.
• Work closely with internal and 3rd party architects for the SJP Data Platform.

Skills

Problem Solving

Collaboration

Analytical Skills

Job description

Senior Snowflake Matillion Support Engineer

Cirencester, United Kingdom

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CTO-r149

Posted on: 06/06/2025 – Application Deadline: 04/07/2025

Are you ready tochart your own career path? At SJP we need talented individuals like yourselfto support our evolving culture. If you’re seeking an employer that ispassionate about excellence, innovation and autonomy, SJP could be the placefor you.

At a glance:

Location: Cirencester Office

Workplace Type: Hybrid

Employment Type: Permanent

Seniority: Mid-Senior Level

The role

As a Senior Support Engineer for our Data Platform, Snowflake and Matillion, you will be a key part of the St. James’s Place infrastructure team. You’ll be working to support the technology and processes used to deliver and support the SJP Data Platform technologies, specialising in Snowflake, Matillion or a combination.

You will be responsible for ensuring the platform is maintained in line with provider recommendations to ensure a highly resilient service is available to our community. Resolving incidents, proactive monitoring and associated actions to deliver such a service. It also ensures that policies are adhered to and that the necessary support processes are in place to enforce IT controls, such as access management, recoverability testing, and compliance requirements.

We are a cloud first organisation and make extensive use of SaaS, IaaS, PaaS solutions. You’ll be staying ahead of key developments and continuously committing to improvements through automation and performance tuning methods.

What you'll be doing:

• Provide expert-level support to customers using the SJP Data Platform technologies
• Incident resolution for the platform
• Proactive monitoring and maintenance to ensure high level of operational resilience.
• Application of SJP's IT policies and IT controls for the platform technologies
• Carry out technical support as required on the platform, supporting the technical consultant to foster a culture of continuous learning and improvement and feeding into governance as required.
• Act as a subject-matter guide for Snowflake and/or Matillion within the Technology Operations division providing guidance as the need arises
• Work closely with internal and 3rd party architects that run and design the architecture for the SJP Data Platform
• Develop strong relationships with key customers, understanding their needs and ensuring the availability and accessibility of the SJP Data Platform meets those needs
• Support the Technical Consultant to understand strategic business requirements, business drivers and business capabilities (future and current state) and determine corresponding support requirements

Who we're looking for:

A methodical and analytical mindset, with a detail-oriented approach. Good communication and collaboration skills with a proactive approach to problem solving. The ideal candidate will also have a growth mindset, eager to stay updated on industry trends and share knowledge with the team.

• Expertise in Snowflake and/or Matillion platforms including performance tuning, automation, security & procedures
• Experience working within a cloud first environment handling data platforms such as SaaS IaaS & PaaS
• Demonstrable experience of incident management, diagnosis and resolving complex issues related to data integration, transformation and storage within Snowflake and/or Matillion.
• Ability to collaborate with internal teams, external providers, architects, and business partners to ensure platform operation and support.
• Experience with data security and compliance frameworks relating to data platforms i.e. GDPR.
• Experience in identifying opportunities for automation, implementing solutions and improving operational efficiency.

Special Requirements

On occasion the successful person may need to work outside core hours and travel to other SJP locations

What's in it for you?

We reward youfor the work you do, whether that’s through our discretionary annual bonus scheme that reflects bothpersonal and company performance, competitive annual leave allowance (28 daysplus bank holidays, with the option to purchase an additional 5 days), oronline rewards platform with a variety of discounts.
We also havebenefits to support whatever stage of life you are in, including:

• Competitive parental leave (28 weeks full pay)
• Private medical insurance (optional taxable benefit)
• 10% non-contributory pension (increasing with length of service)

Reasonable Adjustments
We're an equalopportunities employer and want to ensure our recruitment process is accessibleand inclusive for all, if you require reasonable adjustment(s) at any stageplease let us know by emailing us at [e-mail]
Research tells usthat applicants (especially those from underrepresented groups) can be put offfrom applying for a role if they do not meet all the criteria or have been onan extended career-break. If you think you would be a good match for this role andcan demonstrate some transferable experience please apply, regardless ofwhether you tick every box.

What's next?

If you're excitedabout this role and believe you have the skills and experience we're lookingfor, we'd love to hear from you! Please submit an application by clicking‘apply’ below and our team will be in touch.
As a businessregulated by the FCA we would advise you to familiarise yourself with theconduct regulations and in particular consumer duty obligations prior to aninterview with SJP.