Senior SMR Technician

Kwik Fit; Newport; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Retail discounts

Up to 50% off Kwik Fit services

Wagestream access

Eye tests and glasses

24/7 online GP service

Cycle-to-work scheme

Life assurance

Employee Assistance Programme

Full-pay paternity leave

Job summary

Kwik Fit is seeking an experienced Senior Field Technician to support centres across the UK with advanced diagnostics, specialist repair work and technical problem-solving. You will operate in a field role handling ICE, hybrid and electric vehicles, acting as the go-to technical expert while ensuring customer safety.

The role emphasises hands-on diagnostics, mentoring technicians within the network, and contributing to continuous improvement through insights and training materials.

Qualifications

• Strong expertise across ICE, hybrid, and EV systems.
• Advanced fault-finding and diagnostic capability.
• Comfortable using specialist tools and diagnostic equipment.

Responsibilities

• Respond to urgent and planned technical callouts.
• Deliver on-site diagnosis, repair and validation including road testing.
• Provide guidance and mentoring to technicians across the network.
• Support Centres in the Field and act as a technical expert.

Skills

ICE systems

Hybrid systems

EV systems

Fault finding

Diagnostic tools

Independent worker

Clear communicator

Mentoring

Tools

Diagnostic equipment

Job description

Job Description

Field based - with regional and national travel required. As a trusted technical specialist, you will: Support Centres in the Field.

• Respond to urgent and planned technical callouts.
• Deliver on-site diagnosis, repair and validation including road testing.
• Provide rectification backup to support customer experience if things go wrong.
• Collaborate closely with centre teams to prioritise and resolve issues Coach & Develop Others.
• Provide guidance and mentoring to technicians across the network.
• Build confidence and technical capability within centre teams.
• Support technical investigations and customer queries with clear insights Shape Continuous Improvement.
• Share insights on emerging faults and trends.
• Contribute to technical bulletins and training materials.
• Act as a key link between field experience and internal teamsLead Technical Excellence.
• Carry out advanced diagnostics across mechanical and electrical systems.
• Resolve complex, intermittent, and misdiagnosed faults with precision.
• Perform major repairs including engine, transmission, and high-voltage systems.
• Apply high-voltage isolation procedures confidently.
• Replace and repair EV components (inverters, compressors, etc. )
• Maintain full compliance with EV safety protocols.

The Day to Day

We're looking for an experienced Senior Field Technician to join our expert field team, supporting centres across the UK with advanced diagnostics, technical problem-solving, and specialist repair work.

This is a high-impact, hands-on role where youll work across ICE, hybrid, and electric vehicles, acting as the go-to technical expert and helping keep our customers safe on the road.

Who we're looking for

Youre a skilled problem-solver who thrives in a fast-paced, independent role and wants to support others in developing technical skills and knowledge.

• Strong expertise across ICE, hybrid, and EV systems.
• Advanced fault-finding and diagnostic capability.
• Comfortable using specialist tools and diagnostic equipment.
• Able to work independently and manage your workload.
• A confident communicator who can translate technical issues clearly.
• Passionate about supporting and developing others.
• Committed to health, safety, and high standards of workmanship.
• A continuous learner with a positive, solutions-focused mindset

Required Qualifications, Certificates or Licences.

• Full UK Drivers Licence.

The Perks

• Retail discounts at supermarkets and high street brands.
• Up to 50% off Kwik Fit services.
• Wagestream access your wages early.
• Free eye tests and discounted glasses.
• 24/7 online GP service.
• Cycle-to-work scheme.
• Free mortgage advice.
• Life assurance.
• Employee Assistance Programme.
• Full-pay paternity leave.

About us

If you thrive on solving complex problems, enjoy working autonomously, and want to make a real impact across a national network this is your opportunity.

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