Senior Smart Advisor

Yü Group PLC; Nottingham; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in the energy sector is seeking a Senior Smart Advisor in Nottingham. This role involves implementing smart metering strategies, managing customer queries, and collaborating with stakeholders to ensure compliance and service excellence. The ideal candidate will have energy industry experience and strong communication skills, contributing to the team's success and growth.

Benefits

24 days annual leave + bank holidays

Generous bonus scheme

Training and development opportunities

Holiday buy – up to 5 additional days

Day off on your birthday

Employee Assistance Programme

Annual salary review

Enhanced paternity, maternity and adoption policies

Long service recognition

Company sick pay

Qualifications

• Experience in smart metering and technical aspects of the energy industry.
• Ability to manage technical workload and collaborate with stakeholders.

Responsibilities

• Implement smart metering strategies and ensure compliance.
• Conduct performance reviews and resolve customer complaints.
• Collaborate with internal and external stakeholders.

Skills

Decision-making

Communication

Analytical

Team player

Flexibility

Education

Energy industry experience

Tools

Excel

Word

Power Point

Job description

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Description

Reports to: Smart Metering Manager

Location: Nottingham

Working hours: Monday to Friday, 37.5 hours a week

Based in Nottingham, we are looking to expand our Smart metering Team due to continued success & growth and have created an exciting opportunity for an experienced Senior Smart advisor, ensuring an excellent standard of service is provided and maintained to our Yu Energy customers.

This role requires somebody to have experience in smart metering and the technical aspects of the energy industry. Our company is growing at a rapid pace so it’s an exciting opportunity to join an organisation which can offer a long-term future career.

Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.

What We Need from Yü

Here’s a taste of what you’ll be doing:

• Implementation of smart metering strategies, policy & procedures, and best working practices to ensure compliance with industry and regulatory bodies are met.
• Experience of working with a Smart Adapter preferably.
• Collaborate with internal and external stakeholders who impact the customer experience and to ensure that our 3rd parties deliver on their contractual obligations.
• Regularly conduct performance reviews/121’s/return to work meetings across the team.
• Investigate and resolve all escalated customer queries/tickets & complaints.
• Ensure all key processes and KPI’s within the team are performed and met.
• Carry out other reasonable duties as determined by management.
• Always represent Yu Energy Values and Habits.
  
  

About Yü

If you have what it takes you could be just what we’re looking for…

• Sharp – Effective decision-making skills to manage technical workload.
• Experience – Energy industry experience is essential for this role.
• Great communicator – you have first-rate communication and interpersonal skills at all levels.
• Ambitious – you don’t just want another job; you want a career opportunity.
• Analytical – naturally curious, immaculate attention to detail and a high degree of computer literacy included Excel, Word and Power Point.
• Motivated – you have a “can do” attitude and love to see success.
• Team player – you enjoy working closely with a motivated team to help them develop.
• Flexible – you’re a strong team player who can adapt as the role and business develops.
  
  

Yü Come First

We have a wide range of benefits for our employees including:

• 24 days annual leave + bank holidays
• Generous bonus scheme based on individual and team performance
• Training and development opportunities to Supervisory and Management positions
• Training and development opportunities to spend time in our sister business Yu Smart
• Holiday buy – up to 5 additional days
• Day off on your birthday
• Employee Assistance Programme
• Annual salary review
• Enhanced paternity, maternity and adoption policies
• Yü made a difference Awards
• 3 days additional annual leave if you get married/civil partnership etc.
• Appointment allowance
• Long service recognition
• Refer a friend payment
• Company sick pay (subject to length of service)
• New modern facilities
• Death in service and critical illness cover
• Plus, many more
  
  

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.

If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.

#YUIndeed

Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK.

On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Utilities

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