Senior Site Services Manager

hellofresh; East Midlands; On-site; GBP 48,000 - 70,000; Full time

Benefits offered by this job

HelloFresh discount

Company pension

Gym membership

Private medical insurance

Mental health support

Nursery support

Cycle to work

Group life assurance

Job summary

HelloFresh Derby site is seeking a Senior Site Services Manager to lead and optimise facilities and maintenance operations, ensuring a safe, efficient, and high-performing environment across the site.

You will manage maintenance teams and contractors, drive improvements, oversee BMS dashboards, budgets, and supplier contracts, while upholding health and safety standards.

Qualifications

• Proven experience in facilities and maintenance management, with a strong track record of leading high-performing teams.

Responsibilities

• Lead, motivate, and develop the Facilities & Maintenance team to achieve outstanding performance.
• Oversee the day-to-day operation of site facilities, ensuring a safe, efficient, and high-performing working environment.
• Manage and coordinate maintenance teams and contractors, ensuring all work is completed efficiently, safely, and to the highest standards.
• Act as the first point of contact for colleague queries, working closely with HR, Training, and other support teams.
• Drive continuous improvement initiatives that enhance operational performance, reliability, and efficiency.
• Lead facilities procurement activities, including tendering and RFP processes, to secure best value and effective facilities management solutions.
• Implement and optimise central Building Management System (BMS) dashboards to improve visibility, control, and performance.
• Manage facilities and maintenance budgets, identifying opportunities to maximise value while maintaining service excellence.
• Build strong relationships with suppliers, evaluating contracts and negotiating commercial terms to achieve cost savings without compromising quality.
• Identify, investigate, and resolve operational issues, escalating complex challenges to the Facilities & Maintenance senior leadership team where appropriate.
• Ensure full compliance with Standard Operating Procedures (SOPs), work instructions, and all relevant company policies.
• Champion a culture of Food Safety and Health & Safety, ensuring compliance with legal requirements and recognised standards, including BRCGS and ISO, while promoting a proactive approach to risk management.
• Conduct regular audits, track corrective actions, and drive continuous compliance across Food Safety, Health & Safety, and other regulatory standards.
• Promote a strong safety culture by reporting incidents promptly, encouraging colleagues to raise concerns, and taking responsibility for maintaining a safe and compliant workplace.

Skills

Facilities management

Leadership

Budgets & cost control

Health & safety

Vendor management

Building Management System

Education

Bachelor's degree in Facilities Management

Master's degree desirable

Tools

Building Management System (BMS)

Job description

About The Team

As the Senior Site Services Manager, you will lead all aspects of facilities and maintenance operations across the site, ensuring a safe, efficient, and high-performing environment. You'll oversee building and equipment maintenance, contractor and vendor relationships, budgets, and compliance, while driving continuous improvement and operational excellence. Leading a team of Facilities colleagues, you'll inspire high performance, deliver against key KPIs and objectives, and ensure the site operates to the highest standards of safety, quality, and cost-effectiveness.

What You Will Be Doing

• Lead, motivate, and develop the Facilities & Maintenance team to achieve outstanding performance and help every colleague reach their full potential.
• Oversee the day-to-day operation of site facilities, ensuring a safe, efficient, and high-performing working environment.
• Manage and coordinate maintenance teams and contractors, ensuring all work is completed efficiently, safely, and to the highest standards.
• Act as the first point of contact for colleague queries, working closely with HR, Training, and other support teams where required.
• Drive continuous improvement initiatives that enhance operational performance, reliability, and efficiency.
• Lead facilities procurement activities, including tendering and RFP processes, to secure best value and effective facilities management solutions.
• Implement and optimise central Building Management System (BMS) dashboards to improve visibility, control, and performance.
• Manage facilities and maintenance budgets, identifying opportunities to maximise value while maintaining service excellence.
• Build strong relationships with suppliers, evaluating contracts and negotiating commercial terms to achieve cost savings without compromising quality.
• Identify, investigate, and resolve operational issues, escalating complex challenges to the Facilities & Maintenance senior leadership team where appropriate.
• Ensure full compliance with Standard Operating Procedures (SOPs), work instructions, and all relevant company policies.
• Champion a culture of Food Safety and Health & Safety, ensuring compliance with legal requirements and recognised standards, including BRCGS and ISO, while promoting a proactive approach to risk management.
• Conduct regular audits, track corrective actions, and drive continuous compliance across Food Safety, Health & Safety, and other regulatory standards.
• Promote a strong safety culture by reporting incidents promptly, encouraging colleagues to raise concerns, and taking responsibility for maintaining a safe and compliant workplace.

Who You Are

Essential

• Proven experience in facilities and maintenance management, with a strong track record of leading high-performing teams.
• Strong knowledge of building systems, maintenance practices, and facilities operations.
• Experience managing maintenance budgets, projects, and contractors to deliver safe, cost-effective solutions.
• Solid understanding of health & safety legislation, compliance requirements, and operational standards.
• Knowledge of Standard Operating Procedures (SOPs) and quality management standards.
• A continuous improvement mindset, using data and insights to drive operational excellence.
• Ability to foster a culture of high performance, safety, compliance, and accountability.
• Comfortable working in a fast-paced, dynamic environment with changing priorities.
• Proven ability to coach, develop, and inspire colleagues to achieve their full potential.
• Demonstrated leadership experience managing performance and driving operational excellence.
• Experience managing employee relations matters, including disciplinary processes up to and including dismissal.

Advantageous

• Bachelor's degree in Facilities Management, Engineering, or a related discipline (Master's degree desirable).
• Experience managing Material Handling Equipment (MHE) and waste management contracts.

What you will get in return

• 70% off HelloFresh or Green Chef boxes
• Company pension scheme
• Gym membership
• Bupa private medical insurance (including dental & family cover options)
• Mental health first aiders and an employee assistance programme
• Nursery support scheme
• Cycle to work scheme
• Group Life Assurance

Location: Smart parc, Spondon, Derby DE21 7HW

To be considered for this role, you’ll need to have the independent right to work in the UK, as we're unfortunately unable to provide sponsorship at this time.

Working schedule: Monday - Friday (40 hours per week)

You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health, and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager.As part of our commitment to maintaining a safe and secure environment, we will process Disclosure and Barring Service (DBS) checks to the successful individual. Failure to disclose relevant information at application or throughout the process could affect your employment with the company.

If you are currently a HelloFresh employee, please make sure you have discussed your application with your Line Manager.