Senior Site Reliability Engineer - Featurespace

Visa; Cambridge; Hybrid; GBP 75,000 - 85,000; Full time

Job summary

Visa is seeking a Senior Site Reliability Engineer to join their innovative Featurespace team in Cambridge. In this hybrid role, you'll ensure robust operation of their ARIC Risk Hub product, deploying solutions and enhancing service quality while collaborating with cross-functional teams. Ideal candidates will have cloud experience and a solid programming background.

Qualifications

• Experience with AWS EC2 and cloud infrastructure.
• Proficient in command-line tools and shell scripting.
• Hands-on development of cloud-native applications.

Responsibilities

• Deploying and maintaining production deployments of ARIC Risk Hub.
• Providing operational support for SaaS customers.
• Building software to manage platform infrastructure.

Skills

Cloud infrastructure administration

Cloud-native application development

Command-line tools

Shell scripting

Version control (e.g., Git)

Networking fundamentals

CI/CD pipelines

Monitoring and alerting systems

Programming languages (e.g., Python)

Infrastructure as code

Education

Bachelor’s or Master’s in Computer Science or related field

Tools

AWS

Terraform

Kubernetes

MongoDB

Elasticsearch

Job description

Senior Site Reliability Engineer - Featurespace

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Senior Site Reliability Engineer - Featurespace

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Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

At Visa, we are passionate about making a difference. We lead the way in disrupting fraud from multiple vectors. In this role you will be joining an exciting, innovative business new to the Visa family.

At Featurespace, we strive to be the world’s best software company at protecting our clients and their customers from fraud attacks. We do that with personality, heart and professionalism, cultivating an innovative, fun and positive team atmosphere where everybody can contribute to solving our clients’ problems in new, innovative ways. We are always seeking to be the best at what we do and make our customers smile.

The Opportunity

In your role as Senior Site Reliability Engineer you will help us achieve our goals and deliver success on behalf of our customers by operating Featurespace's world leading product, ARIC Risk Hub, as a robust cloud-based SaaS solution. Continuously improving our SaaS offering's features and robustness, and building new services and integrations from scratch.

At Featurespace you will participate in designing, developing, deploying, monitoring, supporting, documenting and troubleshooting our SaaS solution. You will endeavour to make our SaaS solution extremely robust, scalable, measurable, repeatable and cost-effective. You will work with cloud, networking, storage, compute, security, containerisation, orchestration, disaster recovery, the ARIC Risk Hub application and many other areas as needed. You will collaborate closely with the Cloud Operations team, the wider organisation, external vendors and customers.

Responsibilities

As a company we hire people with a willingness to adapt to a variable role, so along with the key responsibilities below, we ask for ownership of any other duties as required.

• Deploying, maintaining, monitoring and upgrading production deployments of ARIC Risk Hub SaaS and third-party integrated services
• Building software and systems to manage platform infrastructure and applications
• Continually evaluating and improving our technology and processes to increase quality, decrease costs and improve time-to-market
• Periodically testing the service with predictable and unpredictable failures
• Providing 2nd-line operational support for our SaaS customers
• Gathering data and generating reports on the service performance
• Developing and documenting internal processes
• Working with engineering/data science to drive and develop new and improved ARIC Risk Hub capabilities

This is a hybrid position. There is an expectation of 3 days in the office per week.

Qualifications

Required experience:

• Hands-on experience administering cloud infrastructure or building cloud-native applications (preferably on AWS)
• Bachelor’s, Master’s, or higher qualification in Computer Science or a related field
• Comfortable using AWS EC2
• Proficiency with command-line tools and shell scripting
• Experience with infrastructure as code and configuration management
• Proficiency in one or more programming languages (e.g., Python)
• Solid understanding of networking fundamentals (DNS, routing, firewalls)
• Experience with version control tools such as Git
• Familiarity with CI/CD pipelines and tools
• Proficient in setting up and managing monitoring, metrics, and alerting systems
• Experience operating production-grade services at scale

Great to have:

• Experience with tools such as: Terraform, SaltStack, MongoDB, Elasticsearch, Kafka, Prometheus, Grafana or HashiCorp Vault
• Experience with securing applications, services, and data, including authentication, authorization, TLS, and encryption
• Exposure to Kubernetes (administering, deploying, or developing apps on K8s clusters)
• Understanding of compliance and system hardening in regulated environments (e.g., HIPAA, PCI-DSS, SOC 2)
• Experience running Windows Server in production
• Knowledge of IIS, PowerShell, and Windows internals
• Familiarity with infrastructure automation, monitoring, and deployment pipelines for Windows/IIS workloads
  
  

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  IT Services and IT Consulting

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