Senior Site Reliability Engineer

Omilia; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Fixed compensation

Long-term vacation

Professional growth

Global impact products

Great colleagues

Apple gear

Job summary

Omilia is seeking a Senior Site Reliability Engineer with Cloud platform experience to join our production reliability team. You will operate and maintain production clusters, develop observability solutions, and drive automation across monitoring, alerting, and runbooks.

You will collaborate with engineering and cloud teams to embed reliability and performance into the software delivery lifecycle and participate in on-call rotations, championing a culture of reliability and continuous

Qualifications

• Bachelor's Degree or MS in Engineering or equivalent.
• Experience in operating at least one container orchestration cluster (Kubernetes, Docker Swarm).
• Experience developing or maintaining software for production services at scale.
• Experience with ELK.
• Experience with AWS.
• Experience with Grafana/Prometheus stack.
• Strong scripting skills (Bash, Python or Go).
• Excellent communication skills.
• Thinking out of the box and anticipating challenges. It is imperative we are not simply reactive; we must expect challenges and question technologies, procedures and thinking already in place. You will be expected to constantly review and challenge at all levels.
• Versatility. We work with agile/lean methods. We'd much rather iterate and learn than assume we know all the answers.
• Being a team player. You dont(always) work in isolation and are excited by the thought of using your team whilst involving product, experience design, engineering, and more in the process.

Responsibilities

• Ensure platform reliability and availability across production and pre-production environments through proactive monitoring, alerting, and automation.
• First response for incidents, contribute to problem management and root cause analysis.
• Supporting the development team's effort towards reliability, creating a solid reliability culture within the development lifecycle.
• Develop troubleshooting documentation for production support resources.
• Collaborate with Engineering teams to develop optimised and productive runbooks, operational documentation and automation of operational tasks.
• Collaborate with development and cloud engineering teams to embed reliability and performance into the software delivery lifecycle.
• Design, implement, and evolve observability solutions (metrics, logs, traces, dashboards) using tools such as Prometheus, Grafana, and ELK.
• Participate in on-call rotations and continuously improve alert quality and response processes.
• Champion a culture of reliability, performance, and continuous improvement across teams.

Skills

Kubernetes

Docker Swarm

ELK Stack

AWS

Grafana/Prometheus

Bash

Python

Go

Communication

Agile/Lean

Teamwork

Education

Bachelor's or MS in Engineering

Tools

Prometheus

Grafana

Job description

We are looking for a Senior Site Reliability Engineer with Cloud platform experience. This individual will be part of a team responsible for operating and maintaining production clusters and developing our observability solutions; they will collaborate with team members to develop automation strategies, monitoring & alerting, and ensuring overall platform reliability. Your goal will be to become an integral part of the team, making every challenge of the platform – your own challenge, and solving them accordingly.

Responsibilities

• Ensure platform reliability and availability across production and pre-production environments through proactive monitoring, alerting, and automation.
• First response for incidents, contribute to problem management and root cause analysis.
• Supporting the development team's effort towards reliability, creating a solid reliability culture within the development lifecycle.
• Develop troubleshooting documentation for production support resources.
• Collaborate with Engineering teams to develop optimised and productive runbooks, operational documentation and automation of operational tasks.
• Collaborate with development and cloud engineering teams to embed reliability and performance into the software delivery lifecycle.
• Design, implement, and evolve observability solutions (metrics, logs, traces, dashboards) using tools such as Prometheus, Grafana, and ELK.
• Participate in on-call rotations and continuously improve alert quality and response processes.
• Champion a culture of reliability, performance, and continuous improvement across teams.

Requirements

• Bachelor's Degree or MS in Engineering or equivalent.
• Experience in operating at least one container orchestration cluster (Kubernetes, Docker Swarm).
• Experience developing or maintaining software for production services at scale.
• Experience with ELK.
• Experience with AWS.
• Experience with Grafana/Prometheus stack.
• Strong scripting skills (Bash, Python or Go).
• Excellent communication skills.
• Thinking out of the box and anticipating challenges. It is imperative we are not simply reactive; we must expect challenges and question technologies, procedures and thinking already in place. You will be expected to constantly review and challenge at all levels.
• Versatility. We work with agile/lean methods. We'd much rather iterate and learn than assume we know all the answers.
• Being a team player. You dont(always) work in isolation and are excited by the thought of using your team whilst involving product, experience design, engineering, and more in the process.

Will Be Considered As a Plus

• Telephony knowledge (SIP, VoIP)
• Experience in Linux Administration (RedHat, CentOS, AL)
• Working knowledge in Configuration Management tools (Terraform, Ansible)
• Experience with TCP/IP and general networking concepts
• RDBMS knowledge (MySQL, Postgres)
• NoSQL knowledge (Redis)

Benefits

• Fixed compensation
• Long-term employment with the working days vacation
• Development in professional growth (courses, training, etc)
• Being part of successful cutting-edge technology products that are making a global impact in the service industry
• Proficient and fun-to-work-with colleagues
• Apple gear

Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.