Senior Sister/ Charge Nurse

The Newcastle upon Tyne Hospitals NHS Foundation Trust; Cramlington; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading healthcare provider in Cramlington seeks a Senior Sister/Charge Nurse to manage outpatient department operations. The role focuses on delivering high-quality patient care and fostering team development. Strong clinical management and communication skills are essential for improving service standards. Flexible working arrangements are available.

Qualifications

• Proven track record in clinical management and team empowerment.
• Strong commitment to professional development and developing others.
• Excellent communication and teamwork skills.

Responsibilities

• Manage day-to-day operations of the outpatient department.
• Coordinate daily activities within the department.
• Ensure high standards of clinical work and patient care.
• Liaise with multi-disciplinary teams and stakeholders.
• Accountable for patient, public, and staff experience.
• Contribute to outpatient transformation initiatives.

Skills

Clinical management

Team leadership

Communication

Continuous improvement

Job description

We are delighted to offer an exceptional opportunity for a highly motivated, experienced, and dynamic individual to join our team as a Senior Sister/Charge Nurse within Cramlington Main outpatient department, Manor Walks. In this pivotal role, you will provide inspirational leadership, clinical guidance, and operational oversight to ensure the delivery of safe, effective, and compassionate care. Your practice will align with local, Trust-wide, and national policies, procedures, and the core values and behaviours that define our commitment to excellence.

We are seeking a flexible and forward-thinking leader with a proven track record in clinical management and team empowerment. Your ability to foster a supportive and inclusive environment will be key to driving continuous improvement and high standards across the service. The successful candidate will demonstrate excellent communication and team working skills and be dedicated to improving the experiences of patients, the public, and staff. You will need to demonstrate continuing professional development and a strong commitment to developing others, working closely within a multi-disciplinary team.

Responsibilities include:

1. Managing the day-to-day operations of the Main Outpatients Department (MOPD), including scheduling and clinic allocation.
2. Coordinating daily activities within the outpatient department.
3. Being responsible and accountable for all delegated nursing care within the clinical area.
4. Maintaining high standards of clinical work when carrying out nursing procedures.
5. Liaising with multi-disciplinary teams within the outpatient department and across sites where necessary.
6. Ensuring compliance with clinical governance frameworks, supporting staff development, motivating colleagues, championing patient safety and dignity, and driving continuous improvement.
7. Being accountable for the patient, public, and staff experience.
8. Contributing to outpatient transformation initiatives.

As a flexible working friendly organization, we are open to discussing flexible working arrangements to best suit the needs of our staff and patients. Please speak with us about how we can accommodate your preferred working pattern.

Our staff oversee approximately 6,500 patient contacts daily, delivering high standards of healthcare across sites including:

• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
• Cramlington Manor Walks