Senior Services Officer - Digital

Dudley Metropolitan Borough Council; Dudley; On-site; GBP 41,000 - 45,000; Full time

Job summary

Dudley Council is seeking a Senior Services Officer (Digital) to lead and manage Digital Projects while ensuring compliance and high standards in service delivery. This role involves liaising with contractors and stakeholders to upgrade critical digital systems and will play a key part in innovative technology solutions that benefit the community. The position is well-suited for candidates with extensive knowledge in electrical systems and project management, looking to make a significant impact in local government services.

Qualifications

• Minimum professional/trade qualifications required.
• Proven experience in managing performance of contractors.
• Broad knowledge of New Digital Systems in Telecare.

Responsibilities

• Assist in management of Digital Projects including Telecare upgrades.
• Produce technical specifications and feasibility studies.
• Work closely with contractors and the Telecare team for project compliance.

Skills

Project Management

Contractor Management

Digital Systems Knowledge

Education

City & Guilds 236/2360, parts 1, 2 and C

City & Guilds 2391 Inspection and Testing

HNC/HND in Building or Electrical Engineering

Electrotechnical Certification Scheme (ECS)

Job description

Senior Services Officer (Digital)

Salary: £41,511 - £44,711 per annum (Grade 10)

Hours: 37 hours per week

Contract: 12 Months Fixed Term

Location: Dudley Central

Dudley Council are seeking to appoint a Senior Services Officer (Digital) to assist in the management of a number of Digital Projects that the section are working on including the Digital Switchover of the Telecare system, Upgrade of Telephony Lines, Upgrade of 2G/3G SIMs in various specialist equipment and you will be working very closely with the Service Manager and the Electrical Specialist Contractor.The works will be across the Council’s Housing Assets and Development services including Sheltered Schemes and Dispersed properties.

Housing Assets and Development services are the landlord for Council owned properties and offer arange of services to tenants.Within this section, there is a Communal Assets and Specialist team who deliver planned maintenance and improvements to homes, sheltered schemes and flatted development to ensure it meets decency and current standards.

You will ensure high standards, minimal defects and high customer satisfaction and be responsible for producing technical specifications, feasibility studies and full-on site contract administration together with procurement, payment and cost control to building works and technical systems that primarily include:

• Electrical systems and infrastructure
• Specialist technical systems and infrastructure, including those that provide security and support to vulnerable residents
• Major and minor installation works
• Term and consultancy contracts
• Focusing mostly on the new Digital Projects with this Specialist Team.

You will play a critical role within the Team and work closely with the Electrical Specialist Contractor, ICT, Manufacturers and our internal Telecare Team to ensure all our Digital Systems are upgraded prior to the Digital Switchover dates in January 2027.

We have started moving into the new exiting generation of Digital Technology and our team is at the forefront of making a difference for our residents and this will be an exciting time to join us and be involved in the new innovation.

The successful candidate will possess a good standard of education with minimum professional/trade qualifications of:

• City & Guilds 236/2360, parts 1, 2 and C (electrical installation or similar)
• City & Guilds 2391 Inspection and Testing
• HNC/HND in a building or electrical engineering capacity
• Electrotechnical Certification Scheme (ECS)

We are looking for someone with proven experience of managing performance of contractors and a broad knowledge of New Digital Systems in the Telecare and Housing infrastructures as you will monitor the progress of these new installation and ensure compliance to current standards.

For more information on the role contact [e-mail]

So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates.Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.

Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.

All applicants must be able to provide documentation to prove their right to work in the UK.

Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.

If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or [e-mail] who can support with Digital Skills and Job Applications.

If you have a disability and require assistance in making an application please contact the HR Resourcing Team via [e-mail]

If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/

If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via [e-mail]

Dudley Council will check the information that you have provided against any details already held for accuracy and completeness.The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.

The Council’s full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/

N.B.We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications

#LI-DMBC2019

Attached documents
SENIOR SERVICES OFFICER DIGITAL -PS June 2025.doc
SENIOR SERVICES OFFICER DIGITAL -JD June 2025.docx
Benefits List