Senior Services Consultant

Xelix; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid working

Gym on-site

Private medical & dental cover

Annual team retreat

Learning & development budget

Employee discounts

Job summary

Xelix is seeking a Senior Services Consultant to lead the implementation of our AI-powered financial controls platform for enterprise customers. You will manage projects, translate technical concepts for non-technical stakeholders and drive successful deployments across customer environments.

Ideal candidates bring extensive SaaS fintech consulting experience, strong project management skills and a track record of building durable client relationships while collaborating with internal teams.

Qualifications

• 8+ years of work experience in SaaS Fintech Consulting.
• Experience of project management/implementations for enterprise customers concurrently.
• Understanding of file transfer protocols, IT delivery and security considerations.
• Excellent customer relationship management and commercial acumen.

Responsibilities

• Lead Implementation team on projects and be the main customer contact.
• Head implementation projects for enterprise customers as SME in Xelix.
• Act as primary PM for technical requirements and delivery.
• Manage risks, dependencies and change controls across stakeholders.
• Ensure prerequisites like data design, secure transfer and config are met.
• Run customer workshops and translate technical information clearly.

Skills

SaaS Fintech Consulting

Project management

Client relationships

Risk management

Tools

File Transfer protocols

IT project delivery

Software security

Job description

About us

At Xelix, we work with some of the world’s largest companies to automate and strengthen their financial controls. Our AI solutions redefine how Accounts Payable teams operate - moving from manual processes to automated, intelligent workflows.

Xelix is a fast-paced scale-up - things move fast and expectations are high. We raised our Series B with Insight Partners in June 2025 and are expanding aggressively, whilst remaining profitable.We have over 100 talented people pulling together to achieve our goals. Everyone is trusted to take ownership, move fast and have a meaningful impact. We prioritise personal and professional growth, keep things fun & we love to celebrate a milestone together.

In this role you’ll grow, be challenged and help shape the future of Xelix. If you’re excited about building something special with us, we’d love to hear from you.

About the role

The Senior Services Consultant leads the implementation of Xelix for customers and partners by serving as the project manager, and technical expert.

This is an exciting role working within a rapidly growing team at Xelix. The role is critical in ensuring that any customers of Xelix are launched correctly on the platform and can use the platform as designed. The ability to manage internal and external stakeholders, proactively mitigate risk and translate technical information for non-technical personnel are key success factors. We’re also AI-forward, always thinking about how we can enhance our services offering with AI embedded throughout.

The successful candidate would have experience in working with Enterprise customers leading software implementations. They must demonstrate excellent technical acumen, organisational and communications skills and a drive to ensure the client experience matches our culture and helps build enduring relationships with our customers.

This role would be ideal for a candidate looking to leverage and hone their existing customer relationship management skills whilst gaining experience of leading projects and gaining technical knowledge of Xelix.

What you'll be doing

• Leading Implementation team on projects, and being the key point of contact for customers

• Leading implementation projects for enterprise customers, becoming a subject matter expert in Xelix

• Acting as the primary project manager and point of contact for technical requirements

• Managing risks, dependencies and change controls across internal and external stakeholders

• Ensuring technical prerequisites are met, including data file design, secure file transfer, and system configuration

• Running customer-facing workshops and translating technical information clearly

What you’ll bring

• 8+ years of work experience in SaaS Fintech Consulting.

• Experience of project management/implementations for customers at an Enterprise level for multiple customers concurrently

• Understanding of File Transfer protocols, IT project delivery and software security considerations

• Excellent customer relationship management

• Commercial acumen demonstrable by examples

Bonus:

• Verifiable technical skills like Python (using data sets)

• Consulting experience within a Start-up or Scale-up

What we offer in return

Competitive salary depending on experience + 10% bonus

27 days of annual leave (including 3 days Christmas closing) which increases up to 3 days based on tenure, with the option to roll over, buy or sell up to 3 days

Hybrid working with two days a week from our dog-friendly Hoxton office

On-site gym and cycle to work scheme

Employee discount at over 100 retailers

Comprehensive private medical & dental cover with Vitality

Enhanced parental leave pay

Learning & development culture – £1,000 personal annual budget

We’re carbon-neutral and are working towards ambitious carbon reduction goals

Lots of team socials & activities

Annual team retreat

Want to learn more?

• About us

• Xelix blog

• Xelix news

• Xelix glassdoor

We believe that people from diverse backgrounds, with different identities and experiences make our company and product better. No matter your background, we'd love to hear from you! And if you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate!

If you're a recruiting agency - we have an existing list of agencies we work with and we are not currently planning on expanding the list. Neither the Talent team nor hiring managers or the Support team will respond to cold outreach.

This is a full-time position, with standard working hours from 9:00 AM to 6:00 PM, Monday through Friday.

Interview Process

While the exact process may vary slightly depending on the role, our typical interview stages are:

1. Introductory Call - A short Teams conversation with a Talent Partner to discuss your background and the opportunity.

2. Hiring Manager Interview - A 30-45 minute Teams meeting to explore your experience and fit for the team.

3. Technical Task or Presentation - A role-relevant exercise to demonstrate your skills and approach.

4. Final On-site Interview - An in-person meeting with our senior leadership team and co-founders at our office.

We strive to make the process clear, efficient, and respectful of your time.

We welcome the responsible use of AI for research and interview preparation, but ask that it isn't used to generate answers during live interviews. We also believe in being transparent - we use Metaview's AI note-taker during interviews so our interviewers can stay fully present. If you'd prefer us not to use it, just let your interviewer know. While you may need to answer eligibility questions as part of your application, we do not use AI to review or make decisions on applications - every application is reviewed fairly by a member of our Talent team.