Senior ServiceNow Developer

BT Group; Greater London; Híbrido; GBP 75.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

10% on target annual bonus

Private GP 24/7 for you and family

Carers leave up to 2 weeks

Descripción de la vacante

BT Group is seeking a Senior ServiceNow Developer to design, lead, and implement complex ServiceNow solutions for secure platforms. You will own architectural decisions, drive delivery across the service lifecycle, and mentor junior engineers to uplift the team’s capabilities.

The role supports a hybrid model with London or Manchester locations and requires eligibility for security clearance due to the nature of BT’s critical networks and infrastructure.

Formación

• Proven ability to design, configure, and implement ServiceNow solutions.
• Experience with data model, CMDB, CSDM and core platform capabilities.
• Hands-on experience with ITIL processes (Incident, Problem, Change, Request).

Responsabilidades

• Make complex technical decisions and architecture for ServiceNow features.
• Lead development with testing and deployment readiness.
• Mentor engineers and share knowledge on ServiceNow trends.
• Deliver stable and scalable enterprise solutions across secure platforms.

Conocimientos

ServiceNow certifications

ServiceNow design/configuration

Incident/Problem/Change management

Architecture and roadmap planning

Herramientas

REST APIs

SOAP APIs

IntegrationHub

Descripción del empleo

Job DescriptionJob Title: Senior ServiceNow DeveloperReq ID: 59721Job Function: Software EngineeringPosting Start Date: 09/10/2026Posting End Date: 18/10/2026Division: DigitalJob Location: GBR-London-BTHQ One Braham, GBR-Manchester-New BaileyAdvertised Salary: Competitive + Benefits## **Location**This role is based out of our New Bailey, Manchester, or One Braham London offices. We have a hybrid working model of 3 days together and 2 days wherever.**Due to the nature of the work, you will need to be elegible for security clearance+.**## **About the role**The role of a Software Engineering Specialist is to design, lead and implement significant technical solutions that will help transform our internal and/or external customers.Take ownership of a solution, including design, implementation, unit and component testing, and preparation for the solution deployment. This role is critical in keeping Secure Platforms functioning efficiently for our secure customers, who rely on BT to manage their critical networks and infrastructure.## **What you’ll be doing**1. Executes complex technical decisions, technology choices and architecture for the ServiceNow platform, features and capabilities, effectively balancing short-term impact with long-term transformation2. Resolves complex and strategic issues using advanced technical knowledge, across wider industry and/or specific sectors, and develops bespoke, technically complex solutions3. Executes and contributes to the development of the ambitious and compelling technical roadmap to meet the needs of the business, engineering team, and partner teams4. Drives an engineering culture that fosters innovation and creativity while delivering high quality products with predictability and reliability5. Solves complex and escalated aspects of a project, performing coding, debugging, testing and troubleshooting when necessary6. Plays a positive contributor role in the ServiceNow team, implementing the technical vision and the pursuit of innovations regarding new technologies, platform features and applications7. Implements new architectures, standards, and methods for large-scale enterprise systems8. Performs deep dive analysis, to identify issues and implement ways to improve working processes within ServiceNow and the wider Secure Platforms space9. Mentors other ServiceNow engineers, helping to improve the team’s abilities by acting as a technical resource10. Champions, continuously develops and shares with team knowledge on emerging trends and changes in ServiceNow technology11. Manages the detailed capture and refinement of requirements with stakeholders, ensuring clear understanding of value propositions and contributing to the delivery of outcomes aligned to business and customer needs.12. Provides regular updates and effort estimates throughout the development and deployment lifecycle, ensuring transparency and alignment with stakeholders and delivery teams.13. Ensures the prompt resolution of incidents, maintaining clear and timely communication with customers, and escalating or informing colleagues and management as appropriate.## **Essential Skills / Experience*** Service Now experience and certification (CSA, CAD, CIS or equivalent)* Proven ability to design, configure, and implement ServiceNow solutions, and understanding of ServiceNow data model, CMDB, CSDM and core platform capabilities* Experience with core ITIL functions (Incident, Problem, Change, Request)## **Desirable Skills / Experience*** Experience building and supporting secure integrations (REST/SOAP APIs, Oauth, IntegrationHub)## **Our Package**Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle.Your core benefits include: • 10% on target annual bonus • Access to an online private GP 24/7 for you and your immediate family • Market-leading paid carers leave with up to 2 weeks off • Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay • Discounted EE and BT products, including mobile and broadband • Market leading Pension scheme – 5% from you and 10% from us • Holiday purchase schemeYou can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.Ready to connect for good and help shape the future? **Apply now.**