Senior ServiceNow Architect

EPAM Systems, Inc.; Greater London; Hybrid; GBP 110,000 - 150,000; Full time

Benefits offered by this job

ESPP

Life assurance

Income protection

Private medical insurance

Dental care

Employee Assistance Program

Pension plan

Lunch on-site

Massages

Social events

Job summary

EPAM Systems, Inc. in London seeks a Senior ServiceNow Architect to lead enterprise-level design and architecture of ServiceNow solutions in a hybrid work model. You will craft scalable workflows across cloud, data, and AI domains, ensuring security and performance while delivering business impact.

You will mentor development teams, influence stakeholders, and contribute to internal IP, collaborating with clients to translate business needs into robust architectural designs.

Qualifications

• 12+ years delivering ServiceNow at enterprise level.
• Expertise in ServiceNow platform capabilities and integration patterns.
• Strong leadership and stakeholder influence with excellent communication.
• Experience guiding AI strategy within ServiceNow projects.

Responsibilities

• Design and architect scalable ServiceNow solutions for enterprise needs.
• Ensure best practices for development, integration, and governance.
• Collaborate with clients and partners to translate business needs into architecture.
• Lead decision-making and drive AI strategy within ServiceNow programs.
• Mentor teams and share knowledge across practices.

Skills

ServiceNow architecture

Leadership

Communication

Integration patterns

Problem solving

Cloud & AI

Tools

ServiceNow

Job description

We're looking for a Senior ServiceNow Architect to join our team in London, United Kingdom in a hybrid working mode. In this role, you will lead the design and architecture of enterprise-level ServiceNow solutions that support digital transformation and scalable workflows. You will work at the intersection of cloud, data, and AI, creating architectures that ensure security, performance, and extensibility. This position provides an opportunity to influence strategic initiatives, collaborate with experts across practices, and deliver real business impact through innovative ServiceNow capabilities.ResponsibilitiesDesign and architect scalable ServiceNow solutions that meet enterprise requirementsEnsure adherence to best practices in development, integration, and governanceCollaborate with clients and partners to define business needs and translate them into architectural designsLead technical decision-making and drive the AI strategy within ServiceNow projectsMentor development teams and facilitate knowledge sharing across practicesContribute to internal intellectual property and create ServiceNow-based solutionsSupport internal initiatives, including knowledge base maintenance and governance processesParticipate in practice-related marketing and knowledge-sharing activitiesRequirements12+ years of experience delivering ServiceNow solutions at an enterprise levelDeep expertise in ServiceNow architecture, platform capabilities, and integration patternsStrong leadership and communication skills, with a track record of influencing teams and stakeholdersExcellent problem-solving abilities and ability to work on complex projectsServiceNow certifications such as CSA, CIS, or CADExcellent English communication skillsNice to haveExperience with AI-driven initiatives within ServiceNow projectsKnowledge of emerging ServiceNow modules and ecosystem developmentsWe offerEPAM Employee Stock Purchase Plan (ESPP)Protection benefits including life assurance, income protection and critical illness coverPrivate medical insurance and dental careEmployee Assistance ProgramCompetitive group pension planCyclescheme, Techscheme and season ticket loansVarious perks such as free Wednesday lunch in-office, on-site massages and regular social eventsLearning and development opportunities including in-house training and coaching, professional certifications, and coursesIf otherwise eligible, participation in the discretionary annual bonus programIf otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program