Senior Service Transition Manager

www.findapprenticeship.service.gov.uk - Jobboard; Croydon; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A governmental organization in the UK is seeking a professional for IT service transition management. The ideal candidate will have experience in driving service transitions, supporting design practices, and managing relationships with diverse stakeholders. Responsibilities include ensuring that operational requirements are met and collaborating effectively to deliver quality services. Full-time position with flexible working options but requires at least 60% office presence.

Qualifications

• Experience in IT service transition and management.
• Familiarity with creating service documents.
• Ability to drive work forward while meeting quality standards.

Responsibilities

• Support the service transition process ensuring operational requirements are met.
• Drive work to meet delivery deadlines while maintaining quality.
• Collaborate with project teams and third-party suppliers to solve problems.
• Develop policies and procedures in line with best practices.
• Assist in designing new services with guidance from the Service Architect.
• Create a Service Package document based on service knowledge.

Skills

Stakeholder management

Service design

Collaboration

Job description

Working in service transition means being part of a team responsible for ensuring that all designs for new or modified IT services are thoroughly prepared and aligned with operational needs. This includes confirming that the necessary resources are in place to support and manage the service effectively, and that the service can deliver the expected levels of availability, reliability, and performance. Additionally, all designs must comply with relevant industry, government, and Home Office standards, while remaining robust, affordable, and forward-looking to meet future demands.

You will be focusing on small to large scale transitions with varied levels of impact, however, through transitioning projects to live service in a safe and structured manner, underpinned by strong stakeholder management skills, you will play a key role in linking projects and programmes with the operation and support of the ongoing services. Your key stakeholders will include support services, change managers and other members of the Home Office Government Digital and Data Profession community.

You will need to consider people, processes, suppliers and tooling to deliver on the strategy set by senior members of your team, following best practice processes, methodology and approaches.

As part of the Home Office Government Digital and Data Profession IT Operations community you will contribute to developing best practice standards for service transition and continual improvement.

What you will do

Your main day to day responsibilities will be:

• Supporting the process to transition new services into live in a safe and structured manner, ensuring a consistent set of operational requirements are incorporated into service designs.
• Driving work forward to meet delivery deadlines, without compromising quality of delivered service and putting in place agreed Service Levels.
• Working collaboratively by establishing and maintaining strong relationships with project teams, Service Management and third-party suppliers to solve problems and overcome obstacle.
• Assisting in developing policies, processes and procedures in line with best practice to deliver quality services and ensuring these are appropriately documented.
• Supporting with the design and transitioning new services to meet the needs of Portfolio and Product teams, under guidance from the Service Architect.
• Creating a Service Package document drawing on knowledge of the service and the Service Architect.

UK residency and security requirements- You need to have lived in the UK for the past 5 years.

Due to business requirements this post is available on a full time/flexible working basis. Where business needs allow, some roles may be suitable for a combination of office and home-based working.Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office.This role is not suitable for part-time working due to the nature of the role.