Senior Service Transformation Manager - FTC

Digital Catapult; Belfast, Bristol, Gateshead, London; Hybrid; GBP 50,000 - 65,000; Full time

Job summary

Digital Catapult seeks a Senior Service Transformation Manager to lead impactful digital transformation initiatives in the Energy Sector. This pivotal role requires strategic leadership in service design, stakeholder management, and innovation methodologies to deliver exceptional results. Candidates should have a degree in a related field and a proven track record in service transformation.

Benefits

25 days annual leave + Bank Holidays

Double-matched pension up to 10%

Enhanced maternity and paternity leave

Investment in ongoing learning and development

Company social events

Qualifications

• Strong strategic thinking and leadership skills.
• Experience with design-led service transformation.
• Background in applying methodologies like Design Thinking and Agile.

Responsibilities

• Lead end-to-end management of service transformation projects.
• Establish and monitor key performance indicators (KPIs).
• Mentor junior colleagues in service transformation methodologies.

Skills

Service Design

Stakeholder Management

Problem Solving

Innovation Management

Collaboration

Education

Degree in Design, Innovation or related discipline

Job description

About Digital Catapult

Digital Catapult is a deep tech innovation organisation. We help businesses grow by applying advanced technologies, partnering with government, industry, and academia to deliver solutions that benefit the UK’s economy and society. With nearly 300 innovators across the UK, we tackle significant challenges through collaborative, practical innovation.

The Role

We are looking for a Senior Service Transformation Manager to join our Innovation Practice Team on a Fixed Term Contract until March 2026. As a Senior Service Transformation Manager, you will play a pivotal role in shaping and delivering a complex, multi-stakeholder, design-led and user-centred programme that accelerates the adoption of advanced digital technologies in the Energy Sector. You will lead and enable the end-to-end delivery of digital transformation projects, collaborating closely with subject matter experts, Service Designers, Programme Directors, and multidisciplinary teams across organisations to ensure that user needs, business objectives, and technical opportunities are seamlessly integrated and manage change effectively. You will work primarily on the Digitalising Energy Flexibility Bridge Programme, unlocking actionable case studies for growth and impact, acting as a trusted advisor and champion for design excellence.

What You’ll Do

• Lead the continuous improvement of design and service transformation processes and practices to maximise efficiency, quality, and value for users and clients.

• Oversee the end-to-end management of service transformation projects, from scoping and planning through to delivery and evaluation, ensuring all outputs meet agreed quality standards and objectives.

• Champion the use of service design, human-centred design, behavioural design, and systemic design methodologies.

• Develop and maintain tools, templates, and processes that ensure consistent, high-quality service transformation delivery.

• Support project teams in identifying and overcoming barriers to service adoption and transformation.

• Build and maintain strong, trust-based relationships with clients, partners, and internal stakeholders, acting as the primary point of contact for service design matters on assigned projects.

• Establish and monitor key performance indicators (KPIs) for service transformation activities, providing actionable insights to drive continuous improvement.

• Proactively identify, assess, and mitigate risks associated with service transformation and delivery, ensuring robust documentation and compliance with standards.

• Mentor and support the growth of junior colleagues, contributing to the ongoing evolution of Digital Catapult’s service transformation and design methodologies and capabilities.

• Ideally educated to degree level in Design, Innovation or a related discipline or qualified by experience. An advanced degree or recognised innovation management qualification would be advantageous.

• Strong track record of delivering impactful service transformation initiatives, demonstrating strategic vision and driving delivery and practical knowledge of implementing service, innovation and systems design approaches in large scale programmes.

• Strong strategic thinking, strategic leadership and influencing skills. Demonstrated leadership in service design and transformation, including mentoring colleagues and contributing to best practice initiatives.

• Proven experience applying innovation methodologies such as Design Thinking, Lean Startup, and Agile to solve complex service challenges and deliver user-centred solutions.

• Proven experience in leading multidisciplinary projects in multi-stakeholder environments along with experience of delivering innovative design-led solutions with measurable impact.

• Strong track record in stakeholder management, systems design, innovation management, customer experience and business process improvement.

• Exceptional problem-solving skills, able to thrive in ambiguous situations and drive results in dynamic environments.

• Excellent collaboration, interpersonal and communication skills, with the ability to explain complex concepts clearly to both technical and non-technical audiences.

• Commitment to equality, diversity, and inclusion.

Deadline for Applications:18th July 2025

Commitment to Equality, Diversity and Inclusion

We recognise and value the advantages and opportunities that come with having people from diverse backgrounds working with us and it is our ambition to build an organisation which is representative and reflective of UK society. 

We welcome applications from neurodivergent candidates, candidates from minority and underrepresented groups and from candidates with more or less experience, provided the requisite skills can be demonstrated.

As members of the Disability Confident Scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. Please do speak with us about adjustments that could support you through our interview process.

Digital Catapult is an equal opportunities employer.

• We are in the UK’s Top 100 Best Workplaces and placed in the UK’s Best Workplaces in Tech and Large Organisations.
• Digital Catapult is aDisability Confident Committed Level 1 Employer.
• Excellent holiday package: 25 days annual leave, Bank Holidays and 3 days between Christmas and New Year:
• Double-matched pension up to 10% of your salary;
• 4% of your salary to use towards selecting benefits that work for you, including health cash plan, Private Medical Insurance; buying holiday, topping up your pension;
• E-Vehicle Scheme; Cycle2Work; Tech Scheme; Gym Discounts; Give As you Earn; PerkPal;
• Life insurance 4x salary;
• Free to access EAP & Financial Wellbeing advice;
• Enhanced maternity and paternity leave;
• Hybrid working - with great offices to work from 2 days per week with some roles needing to be onsite more regularly to ensure the successful delivery of our work;
• Investment in your ongoing learning and development with us;
• Company social events throughout the year and free office snacks!

We have a vibrant and engaging culture where all voices are heardand a variety of employee led affinity groups who champion initiatives and provide opportunities for feedback to be shared.

We use moments in the year to educate everyone at Digital Catapult on different aspects of Equity, Diversity and Inclusion and to raise awareness.

We also enjoy socialising and having fun together through a variety of company-wide events held throughout the year including our football team, running and climbing groupsand volunteering activities.