Senior Service Support Manager

NHS Lanarkshire; Airdrie; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare organization in Scotland is seeking a Senior Service Support Manager to oversee Service Improvement and Governance compliance across Medical/Surgical services. The role entails leading initiatives to embed a culture of continuous improvement. Candidates should have significant experience at a senior level within clinical services and an understanding of best practices. This is a full-time position, offering a supportive work environment and various benefits.

Benefits

Minimum of 27 days annual leave

Membership of NHS Pension Scheme

Paid sick leave increasing with length of service

Occupational health services

Employee counselling services

Qualifications

• Significant experience of working within a clinical service at a senior level delivering service change.
• Proven experience in achieving significant service improvement in a complex environment.
• Demonstrable experience of managing complex relationships to achieve and deliver service change.

Responsibilities

• Manage and lead Service Improvement and Governance compliance across Medical/Surgical services.
• Embed a culture of continuous improvement.
• Integrate Governance development, implementation, monitoring and review as a service imperative.

Skills

Expert understanding of clinical best practice

Service improvement techniques

Education

Degree in a relevant discipline or equivalent experience

Job description

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NHS Lanarkshire is looking to recruit a Senior Service Support Manager.

The post holder will manage and lead Service Improvement and Governance compliance across Medical/Surgical services within the acute division. Working to embed a culture of continuous improvement. Integrating Governance development, implementation, monitoring and review as a service imperative.

NHS Lanarkshire

Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire!

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

What we'll need you to bring

Knowledge

• Educated to Degree level in a relevant discipline or equivalent experience.
• Evidence of continued professional development.

Experience

• Significant experience of working within a clinical service at a senior level delivering service change.
• Significant experience of working at a senior management level within the NHS.
• Proven experience in achieving significant service improvement in a complex environment.
• Demonstrable experience of managing complex relationships to achieve and deliver service change.
• Proven experience of successful programme management.
• Significant demonstrable experience in the alignment of governance compliance as a pre requisite requirement within service improvement.

Skills

• Expert understanding of a range of clinical best practice and service improvement techniques and methodologies.

It would be great if you also have

• Evidence of management education and training
• Demonstrable knowledge of budget management and business planning
• Knowledge of waiting times management within a healthcare setting

Contract type

Fixed Term or Secondment

Full time

37 hours

Please note this is a fixed term post for 1 Year. Where a post only has temporary funding and an existing member of NHS Lanarkshire staff wishes to apply, this will be treated as a secondment. The employee MUST already have written agreement from their line manager to be released on a secondment before applying for the post.

Location and Working Pattern

This role will be based in Medical Directorate within University Hospital Monklands.

The working pattern for this role: Monday to Friday

Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.

Looking to find out more?

If you’re looking to find out more, then we would love to hear from you!

Why NHS Lanarkshire?

Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.

Some of NHS Lanarkshire’s benefits include:

A minimum of 27 days annual leave increasing with length of service

A minimum of 8 days of public holidays

Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the )

Paid sick leave increasing with length of service

Occupational health services

Employee counselling services

Work-life Balance policies and procedures

NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.

Further Information

For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our .