Senior Service Specialist

Bank of America; Chester; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading financial services firm in Chester is seeking a Senior Service Specialist to support commercial client needs. The ideal candidate will have experience in client servicing and a solid understanding of card management products. Role involves collaboration with various teams and effective communication with clients. Offers competitive benefits including private healthcare and flexible benefits.

Benefits

Private healthcare

Competitive pension

Mental health support services

Charitable donation matching

Qualifications

• Previous client servicing experience is essential.
• Broad understanding of card management products.
• Fluency in English and one additional language (French, German, Spanish, or Italian).
• Experience in financial services or investment banking.
• Excellent interpersonal, communication, and teamwork skills.

Responsibilities

• Support clients' card accounts.
• Collaborate with Sales and Operations for seamless service delivery.
• Communicate effectively with clients and sales partners.
• Coordinate internal activities to deliver accurate service.
• Resolve conflicts professionally and escalate issues as necessary.

Skills

Client servicing experience

Fluency in English

Knowledge of card management products

Strong interpersonal skills

Problem-solving abilities

Education

Strong educational background

Job description

Job Description:

Job Title: Senior Service Specialist

Corporate Title: Officer

Location: Chester

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

We are committed to being a diverse and inclusive workplace, hiring individuals from varied backgrounds, and investing in our teammates and their families with competitive benefits supporting their well-being.

Bank of America values collaboration and flexibility, offering a multifaceted approach depending on roles within our organization.

Working here offers opportunities to learn, grow, and make an impact—join us!

Location Overview:

Located in Chester, a city known for its culture, history, and beauty, our Chester office provides a global career platform within a scenic setting near North Wales and the River Dee.

Role Description:

We are seeking a Senior Service Specialist with experience in Commercial Cards to join our Client Level Servicing team due to an expanding client portfolio. Our team is diverse, committed to delivering high-quality client service, and managing client queries and escalations effectively.

This is a full-time role with shifts from 08:00 to 16:00, 09:00 to 17:00, or 10:00 to 18:00, including bank holidays.

Responsibilities:

• Support clients' card accounts
• Collaborate with Sales, Operations, Help Desk, and Fulfillment teams to ensure seamless service delivery
• Communicate effectively with clients and sales partners
• Act as a client advocate with a passion for service
• Coordinate internal activities to deliver timely and accurate service
• Handle multiple complex requests simultaneously
• Work independently with strong organizational skills
• Resolve conflicts professionally and escalate issues when necessary
• Use industry and product knowledge to strengthen client relationships and mitigate risks

Qualifications:

• Previous client servicing experience is essential
• Broad understanding of card management products
• Fluency in English and one additional language (French, German, Spanish, or Italian)
• Strong educational background
• Experience in financial services or investment banking
• Proven client-facing skills, preferably in similar roles
• Excellent interpersonal, communication, presentation, organization, and teamwork skills
• Critical thinking and problem-solving abilities

Preferred Skills:

• Strong oral and written communication skills
• Teamwork and collaboration
• Professionalism and a strong work ethic
• Ability to build and maintain client relationships

Benefits:

In the UK:

• Private healthcare for employees and families, including annual health screens
• Competitive pension, life assurance, and income protection
• Childcare and adult care backup days
• Flexible benefits including wellbeing accounts, travel insurance, and critical illness cover
• Mental health support services
• Charitable donation matching
• Access to arts and culture programs and community volunteering opportunities

Our Commitment:

We value integrity, sound judgment, and accountability. We are an equal opportunity employer and welcome applicants regardless of gender, race, religion, age, sexual orientation, disability, or background. We ensure accessible recruitment processes and encourage candidates to inform us of any adjustments needed.