Senior Service Product Designer

Our Future Health; London; Hybrid; GBP 70,000 - 85,000; Full time

Job summary

A leading health research programme in the UK is seeking a Senior Service & Product Designer. You will play a key role in creating transformative, people-centred services, working with diverse teams and mentoring others. This position offers a competitive salary, flexible work arrangements, and generous perks to support your professional growth and well-being.

Benefits

Generous Pension Scheme

30 Days Holiday + Bank Holidays

Enhanced Parental Leave

Career Growth & Development

Cycle to Work Scheme

Home & Tech Savings

£1,000 Employee Referral Bonus

Wellbeing Support

Flexible and remote working arrangements

Qualifications

• Strong portfolio of impactful design work.
• Experience in establishing new services from the ground up.
• Ability to balance user needs with technical and ethical complexities.

Responsibilities

• Lead the creation of meaningful, people-centred services.
• Mentor and collaborate with diverse teams.
• Shape experiences that are inclusive and built for impact.

Skills

Problem-solving

Prototyping

Collaboration

User advocacy

Empathy

Job description

At Our Future Health, we’re on a mission to change how we understand, prevent, and treat diseases that affect millions of people across the UK. We’re building the country’s largest health research programme. We need passionate, thoughtful designers like you to help us to continue to succeed.

As a Senior Service & Product Designer, you’ll lead the creation of meaningful, people-centred services that have the power to transform lives. You’ll bring together deep user insight, creativity, and collaboration to help shape experiences that are inclusive, intuitive, and built for impact. You’ll also play a big role in growing our design culture, mentoring and collaborating with diverse teams across the organisation.

We’re looking for someone who’s curious, empathetic, and excited to design with purpose. If you’re ready to use your skills to help improve health for future generations, we’d love to hear from you.

Our Designers can work remotely from anywhere within the UK, and our London office is available for those who want to use it.

What you’ll bring:

• A strong portfolio of thoughtful, impactful design work
• Experience establishing new services and experiences from the ground up
• The ability to zoom out to see the end-to-end services, and zoom in to develop prototypes for testing and development
• Understanding of how to balance user and organisational needs with technical restraints and ethical complexities
• A love of problem-solving, prototyping, and iterating in collaborative teams
• Confidence in navigating ambiguity, championing users, and bringing others along
• Advocacy for design and user centricity, implementing new ways of working within multi-disciplinary teams

Let’s prevent disease together.

• Competitive base salary from £70,000.
• Generous Pension Scheme – We invest in your future with employer contributions of up to 12%.
• 30 Days Holiday + Bank Holidays – Enjoy a generous holiday allowance with the flexibility to take bank holidays when it suits you.
• Enhanced Parental Leave – Supporting you during life’s biggest moments.
• Career Growth & Development – £500 per year to spend on Learnerbly, our learning platform, plus regular appraisals and development opportunities.
• Cycle to Work Scheme – Save 25-39% on a new bike and accessories through salary sacrifice.
• Home & Tech Savings – Get up to 8% off on IKEA and Currys products, spreading the cost over 12 months through salary sacrifice
• £1,000 Employee Referral Bonus – Know someone amazing? Get rewarded for bringing them on board!
• Wellbeing Support – Access to Mental Health First Aiders, plus 24/7 online GP services and an Employee Assistance Programme for you and your family.
• A Great Place to Work – We have a lovely Central London office in Holborn, and offer flexible and remote working arrangements.