Senior Service & Partnership Development Manager

NHS; City Of London; On-site; GBP 85,000 - 98,000; Full time

Job summary

A prominent healthcare provider in London is looking for a Senior Service & Partnership Development Manager to oversee Integrated Urgent Care programs. The ideal candidate should possess a strong background in senior management and strategic planning, alongside exceptional skills in stakeholder engagement. This full-time position offers a competitive salary of £85,431 to £97,148 annually, including HCAS. The role is based at the London Ambulance Service HQ and Barking & Croydon as needed.

Qualifications

• Educated to degree and master's level in relevant subject or equivalent experience.
• Extensive knowledge of specialist areas acquired through post graduate diploma or equivalent experience.
• Evidence of continuous professional development and leadership experience.

Responsibilities

• Support strategic planning for Integrated Urgent Care.
• Manage relationships with partners like healthcare providers and regulators.
• Present audit results to senior management.

Skills

Senior management experience

Strategic planning

Programme management

Stakeholder engagement

Financial management

Excellent communication skills

Education

Degree and master's level in relevant subject

Tools

MS Project

MS Excel

MS Word

PowerPoint

Outlook

Job description

Overview

The London Ambulance Service (LAS) vision, as stated in the 2023-2028 LAS NHS Trust Strategy, is: "To deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year." This means providing a high quality and differentiated clinical service which exceeds patients' expectations, acting as a single point of access and initial clinical assessment across London (integrating entry via 999 and 111) and working with partners to ensure a consistent and holistic approach to urgent and emergency care.

The post-holder is essential to the delivery of the Trust's strategy, working collaboratively across LAS Directorates and local provider, commissioner and regulatory landscape to implement projects that shape the future development Integrated Urgent Care services within the Trust.

To support the ongoing integration of 111/ 999 within LAS infrastructure and to build an integrated wider system, the Senior Service & Partnership Development Manager is required to support the Leadership Team in the delivery of key Integrated Urgent Care (IUC) programmes and projects, ensuring delivery in a consistent and qualitative way across the Directorate. The post-holder will work as part of the Service and Partnership Development Team within the Integrated Urgent Care Directorate.

Main duties of the job

Responsibilities

• Provide expert opinion on IUC across Trust Directorates to support the delivery of the organisations strategic vision.
• Manage the interface between the Trust and a range of partner organisations, including healthcare providers, commissioners and regulatory bodies.
• Provide expert opinion and work across LAS Directorates, Provider, Commissioner and NHSE/I teams to support the delivery of the organisations strategic vision, on time and in alignment with quality standards and helping drive forward the strategic intentions across a broad portfolio of changes.
• Line Manage (including matrix management) of a team of managers within the Service & Partnership Development Team
• Manage the budget for specific programmes of work, ensuring any variance is managed / escalated as appropriate and contributing to budget setting and review activities across the IUC Directorate
• Manage and deliver cohesive plans for the scoping, costing, budget, return on investment and delivery of programmes to a high standard within programme timelines and budgets until the programme or project is stabilised.
• To ensure Programme and Project Audit deliverables are completed to the correct and expected standard with a consistency across the Trust; measured through programme or project audit reports.
• Manage and gain agreement from Senior Stakeholders and SRO upon Programme and or Project Audit reports which are reported to the Executive Leadership team each month.

About us

Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:

• Our care- delivering outstanding emergency and urgent care whenever and wherever needed.
• Our organisation- being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
• Our London- using our unique pan-London position to contribute to improving the health of the capital.

To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.

Details

Date posted: 09 October 2025

Pay scheme: Agenda for change

Band: Band 8c

Salary: £85,431 to £97,148 a year per annum incl HCAS

Contract: Fixed term

Duration: 12 months

Working pattern: Full-time

Reference number: 308-CORP-3119

Job locations: London Ambulance Service HQ and Barking & Croydon as required

London Ambulance Service HQ, 220 Waterloo Road, London SE1 8SD

Job responsibilities

Strategy / Operational Delivery

• Support the Deputy Director Service & Partnership Development and Director of Integrated Urgent Care in long term strategic planning for the Integrated Urgent Care Directorate that aligns with the Trust strategy.
• Maintain relationships with a range of internal and external stakeholders, including provider / commissioner and regulatory organisations, ensuring political awareness of the London Region healthcare systems.
• Demonstrate strategic perspective by using knowledge to put new ideas into action, planning and organisation skills.
• Collaboratively work with the Executive team, Directors and Senior Managers to solve programme risks and issues.
• Present to the directorate Director results of audits or the output of investigations into failing programmes or projects in order to gain specific approval for recommendations. It should be noted recommendations could be sensitive and careful management of senior managers and / or executive team members will be required.
• Through complex and deep quality programme and project audits ensure the defined governance processes are reported and recommendations made for improvement by Programme and Project Managers to ensure consistency across the Trust.
• Manage and create reports outlining programme or project failure with recommendations to fix which can be used at both a programme and executive level.
• Provide expert guidance to programme and project managers where programmes and projects are failing and stepping in to manage such programmes and projects where required and as directed by the Executive team or Director of Integrated Patient Care.
• Manage and adjust highly complex Transformation programme or plans based upon influences within or external to the Trust or programme, interpret issues, analyse potential solutions and providing a range of strategies, recommendations or adjustments and change required to key stakeholders including, Executive team or Trust board members.
• Manage programme and / or projects boards as directed by the Deputy Director Service & Partnership Development, to provide feedback and recommendations to help ensure Project / Programme governance adherence and best practice is pursued and put in place in the case of poorly performing or failing programmes and projects.
• Manage highly complex turnaround programmes with significant IT systems redesign or adaption, this may include complex systems replacement with significant business systems re-engineering and ground up design.
• Design tactical plans to mitigate particular issues or risks with as seen within the department including gathering and analysing data in collaboration with key stakeholders and executive team.
• Providing reports that meet the target audience, which may include Trust Directors, board members, Commissioners and NHSE. Such reports may require new Trust policies to be written or existing Trust polices to be re-written and the role holder would lead such revision.
• Manage programme and project budgets ensuring such budgets are maintained and adhere to LAS Trust financial guidelines. Note designated budgets could be very complex, having input and funding from wider NHS sources.
• Input to skills required in order for assessment of Programme and Project Manager existing staff and new hires with recommendation for skills enhancements.
• Design tactical plans to mitigate particular issues or risks with as seen within the IUEC Directorate, including gathering and analysing data in collaboration with key stakeholders and executive team.
• Highly developed skills and knowledge with MS Word, Excel, Power Point and Outlook.
• Highly developed skills and knowledge of project management methodologies.
• Have an ability to and an expectation of working from the Trust HQ, other offices and remotely. Note, due to the nature of the work some activity and work will on occasion be required in areas of building construction and refurbishment.

Please refer to the Job description attached for the full list of roles and responsibilities.

Qualifications and experience

Qualifications and Education

• Educated to degree and master's level in relevant subject or equivalent experience
• Extensive knowledge of specialist areas acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent

Experience

• Senior management experience
• Evidence of continuous professional development
• Extensive knowledge and experience of leading transformational programmes across Integrated Urgent Care Systems within London
• Significant multi-industry and multi-discipline transformational experience with strong influencing, planning, negotiation and communication skills
• Substantial extensive experience of Programme Management of complex programmes over many years
• Significate experience line managing teams, including in a matrix structure where staff and teams may not report directly to you
• Experience reporting & presenting to Board / Exec level
• Experience turning around significant programmes and projects from poor performance, late delivery or escalating budgets to success
• Proven experience of monitoring programme and project plans using tools such as MS Project and MS Excel
• Ability to communicate and present highly sensitive information to potentially hostile audiences and provide advisory services to key stakeholders
• Proven experience of developing detailed programme plans and identifying dependencies and impacts of non-delivery
• Strong financial and resource management experience particularly in cost savings / efficiencies
• Ability to work with internal and external stakeholders to deliver strategic change

Knowledge and Skills

• Knowledge of the London Emergency & Urgent Care landscape and healthcare systems
• Understanding of current healthcare policy and its implications for engagement at Trust/Regional/National level
• Experience of policy development and governance compliance
• Excellent communications skills, both oral and written
• Proficiency with MS Word, Excel, PowerPoint and Outlook
• Ability to contribute to or write policy or governance based on audit or project findings
• Excellent organisational skills and ability to manage competing priorities and deadlines
• Strong influencing, negotiating and communication skills with a range of stakeholders including Trust executives and external partners
• Experience of delivering against competing priorities while directing work of teams

Employer details

Employer: London Ambulance Service NHS Trust

Address: London Ambulance Service HQ and Barking & Croydon as required, 220 Waterloo Road, London SE1 8SD

Employer website: https://www.londonambulance.nhs.uk/