Senior Service & Partnership Development Manager

London Ambulance Service NHS Trust; Camden Town; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in London seeks a Senior Service & Partnership Development Manager to oversee the delivery of Integrated Urgent Care (IUC) programmes. Responsibilities include managing partnerships with healthcare providers, line managing a team, and ensuring projects meet strategic visions and quality standards. The successful candidate should have experience in health service partnerships and expertise in IUC services.

Qualifications

• Experience in managing health service partnerships.
• Expert opinion on Integrated Urgent Care (IUC) services.

Responsibilities

• Provide expert opinion on IUC across Trust Directorates to support the delivery of the organisation's strategic vision.
• Manage the interface between the Trust and partner organisations.
• Line Manage a team of managers within the Service & Partnership Development Team.

Job description

Overview

The London Ambulance Service (LAS) vision, as stated in the 2023-2028 LAS NHS Trust Strategy, is: "To deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year." This means providing a high quality and differentiated clinical service which exceeds patients' expectations, acting as a single point of access and initial clinical assessment across London (integrating entry via 999 and 111) and working with partners to ensure a consistent and holistic approach to urgent and emergency care. The post-holder is essential to the delivery of the Trust's strategy, working collaboratively across LAS Directorates and local provider, commissioner and regulatory landscape to implement projects that shape the future development Integrated Urgent Care services within the Trust. To support the ongoing integration of 111/ 999 within LAS infrastructure and to build an integrated wider system, the Senior Service & Partnership Development Manager is required to support the Leadership Team in the delivery of key Integrated Urgent Care (IUC) programmes and projects, ensuring delivery in a consistent and qualitative way across the Directorate. The post-holder will work as part of the Service & Partnership Development Team within the Integrated Urgent Care Directorate.

Responsibilities

• Provide expert opinion on IUC across Trust Directorates to support the delivery of the organisations strategic vision.
• Manage the interface between the Trust and a range of partner organisations, including healthcare providers, commissioners and regulatory bodies.
• Provide expert opinion and work across LAS Directorates, Provider, Commissioner and NHSE/I teams to support the delivery of the organisations strategic vision, on time and in alignment with quality standards and helping drive forward the strategic intentions across a broad portfolio of changes.
• Line Manage (including matrix management) of a team of managers within the Service & Partnership Development Team
• Manage the budget for specific programmes of work, ensuring any variance is managed / escalated as appropriate and contributing to budget setting and review activities across the IUC Directorate
• Manage and deliver cohesive plans for the scoping, costing, budget, return on investment and delivery of programmes to a high standard within programme timelines and budgets until the programme or project is stabilised.
• To ensure Programme and Project Audit deliverables are completed to the correct and expected standard with a consistency across the Trust; measured through programme or project audit reports.
• Manage and gain agreement from Senior Stakeholders and SRO upon Programme and or Project Audit reports which are reported to the Executive Leadership team each month.

Strategy and Commitments

Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:

• Our care- delivering outstanding emergency and urgent care whenever and wherever needed.
• Our organisation- being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
• Our London- using our unique pan-London position to contribute to improving the health of the capital.

To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.