Senior Service Manager - Redthread

Catch22; London; Hybrid; GBP 50,000; Full time

Job summary

An established social business is seeking a Senior Service Manager to lead youth services aimed at reducing youth violence. This pivotal role involves strategic oversight of service delivery across multiple hospitals, ensuring high-quality support for vulnerable young people. The ideal candidate will possess strong leadership skills, a proven track record in project management, and a commitment to empowering youth. With a focus on collaboration and innovation, this position offers the chance to make a significant impact in the community while working in a dynamic and supportive environment.

Qualifications

• Experience managing services for young people with complex needs.
• Proven ability to develop positive relationships with commissioners.

Responsibilities

• Oversee service delivery and ensure high performance.
• Support implementation of growth strategies and manage budgets.

Skills

Leadership

Project Management

Budget Management

Negotiation Skills

Youth Work

Multi-agency Collaboration

Public Speaking

Computer Literacy

Education

Professional Qualification in Youth Work

Management Qualification

Job description

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'.

We achieve this in two ways. First, we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

Our Young People & Families (YP&F) Operational Hub delivers a wide range of integrated support services designed to help resolve complex difficulties experienced by young people and their families/carers.

Redthread is a hospital based youth work service, working alongside NHS staff and other professionals in emergency departments.

Our experienced, specialist youth workers engage with and support young people, aiming to reduce serious youth violence. We often meet young people at a moment of change and work with them to find a positive way forward.

We provide long-term, holistic support. We consider every aspect of a young person’s life and build support around them.

Job Description

The Senior Service Manager (SSM) provides strategic oversight of Redthread Services (currently working with 9 hospitals in London and Birmingham) providing line management to ensure high quality delivery that improves outcomes for children and young people and be successful in seeking opportunities for further growth. The SSM will work with the YPF SMT and will take a lead role in implementing our YPF strategy in this area, including taking and making opportunities to grow our services, and supporting new service implementation as need requires.

The role can be home based, but time spent in each of the services alongside travel across the UK will be required in order to support delivery and growth of services across the Hub. The ideal candidate will have experience of delivering and managing similar services and the right mix of leadership, passion and energy, and an innovative nature. A proven track record in engaging with positive relationships with commissioners and securing new business is essential. The role will involve promoting, connecting and building services in order to impact the lives of vulnerable young people with complex needs.

Duties and accountabilities are split into two core areas:

• Management and development of Redthread service delivery, including direct management and coordination ensuring high performance that improves outcomes for children and young people
• Supporting implementation of the YPF growth strategy

Line management of service managers and operational oversight of service contracts.

Supporting the implementation of the YPF strategy, including making opportunities for organic and new growth. Work with Business Development and other business partners and engage Commissioners and other funders to develop our delivery models and to bid for services (organic growth and nationally).

Supporting the implementation of the Clinical Governance policy and responsible for ensuring relevant services adhere to this guidance.

Contribute to national stakeholder engagement plans and local, geographical influencer plans to promote our hospital based youth work offer and support growth.

Ensure that staff and volunteers within services are engaged with Redthread’s vision and strategic plan, are motivated and understand their role and contribution to the wider organisation.

Provide robust management and accountability for service budgets and in building budgets for new services working closely with Redthread’s finance business partner.

Monitor and ensure that contractual commitments are met and that service performance is maximised; acting promptly to respond to and resolve performance and compliance issues. A core component of the role will be to ensure the confidence of our Commissioners including by assuring the quality of delivery, through Brilliant Basics audit, review, observation and ongoing service development.

Ensure the provision of high quality reports for Redthread, commissioners and other strategic groups on the work of the services with clear evidence of quantitative and qualitative outputs – particularly signing off service commissioner reports / performance prior to external distribution.

Ensure that services operate effective multi-agency working processes, such as referral, assessment and review and to ensure a high quality standard of lead professional, meeting chairpersonship and co-ordination from workers.

Promote and support the participation of service users so that they are appropriately informed, consulted and involved in their own plans and the design and delivery of services.

Be responsible for ensuring that all service activity is safe for all involved, to include adherence to Redthread’s health and safety policies including safeguarding, accidents, incident and injury reporting, fire safety and risk assessment. Review audit activity within services and work to ensure a consistent approach across services.

Undertake other duties as required to ensure the effective delivery of the services.

Please click here to view the full job description and person specification.

Qualifications

Professional qualification in a relevant discipline such as youth, community or management or demonstrable equivalent experience.

Management Qualification.

KNOWLEDGE

Knowledge and understanding of relevant current issues and research (including emerging trends youth violence work and associated areas of risk)

EXPERIENCE

A proven track record of developing and managing projects in the public, private or voluntary sectors.

Extensive experience of working with young people (11 – 18 years) and their families, identified as vulnerable or as having complex needs preferably within a community setting.

Demonstrable experience of staff management including recruitment, induction, supervision and support.

Proven track record in scoping and developing new business activity, including engaging and developing positive relationships with commissioners.

Experience of preparing bids e.g service model development, articulating delivery within tenders - for significant projects/services and participation in the business development process e.g. responding to tender questions etc

Experience of working using own initiative to an agreed action plan and effectively monitoring service quality standards and performance.

Commitment to young people’s participation

Substantial experience of working in a multi-agency environment and the proven ability to develop effective working relationships with other professionals/organisations.

Experience of managing services for young people and their families, and empowering them to make positive and informed choices in their lives.

Experience of developing new contracts and development opportunities with commissioners and partners.

Experience of project development

Experience of training / public speaking to a wide range of audiences

SKILLS & ABILITIES

Proven ability to lead and coach others in their professional development

Demonstrated ability to manage and monitor budgets (up to the value of £1m p/a), working within organisational financial procedures.

Ability to lead, motivate and oversee administrative processes.

Excellent negotiation skills, and an ability to handle sensitive matters with tact and diplomacy.

Demonstrated ability to incorporate and demonstrate an equal opportunities perspective in all areas of work

Ability to achieve results and meet deadlines and to motivate and manage staff to do the same.

Computer literacy including the use of Email, Word, Excel and PowerPoint.

Strong organisational skills.

Ability to build and establish effective working relationships at a range of levels, including with commissioners, funders and external influencers.

Creative, flexible and able to work well with others in a team.

Honest and reliable.

Commitment to the organisation and also to their own personal and professional development.

Commitment to enabling children/young people and their families to participate and achieve their full potential.

Additional Information

Salary: £50,000 per annum

Hours of work: Full time, 37 hours per week

Place of Work: Home based with expectation of national travel

Contract Type: Permanent

Level of screening: Enhanced DBS

*You will be required to work on a on-call basis (days, evenings, weekends, bank holidays) supporting on-call staff with risk assessments ad decision making.

Catch22 is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practice will be followed and pre-employment background checks will be undertaken before any appointment is confirmed. The post is subject to an enhanced DBS check.

See the benefits of working for Catch22 here .

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.

About the company

Catch22 is a social business. We design and deliver services that build resilience and aspiration in people and communities across the UK.