Senior Service Manager - Prison Services

North London Mental Health Partnership; Enfield; Sur place; GBP 73 000 - 84 000; Plein temps

Avantages offerts par ce poste

NHS Discounts

Generous annual leave

NHS pension scheme

Excellent internal staff network

Flexible working

Résumé du poste

North London NHS Foundation Trust is seeking a senior manager to oversee the Care Group’s financial, operational and clinical performance across multiple sites, including Wormwood Scrubs and Pentonville. You will drive strategic planning and lead in the development of SOPs while ensuring high-quality care under a subcontract with Practice Plus Group.

You will work with senior clinical leaders to deliver service improvement, KPI delivery, and cross-location collaboration, while supporting staff

Qualifications

• Registered with the appropriate UK professional regulatory body.
• Postgraduate qualification in a healthcare-related discipline, or equivalent.
• Formal management or leadership qualification in Health or Social Care.

Responsabilités

• Provide strategic leadership and operational oversight across the Care Group.
• Ensure delivery of clinical services and contract performance with partner organisations.
• Lead in development and implementation of Standard Operating Procedures.

Connaissances

Leadership experience

People management

Quality improvement

Stakeholder management

Formation

Registered health or social care professional

Postgraduate healthcare qualification

Management/leadership qualification

Outils

NHS governance tools

Description du poste

Search through our current job vacancies across the Trust below.

NHS AfC: Band 8b

Main area Nursing, and Allied Health professional Grade NHS AfC: Band 8b Contract Permanent Hours Full time - 37.5 hours per week Job ref 455-NLFT-8349466

Site Chase Farm Hospital Town Enfield Salary £72,719 - £83,505 per annum including HCAS Salary period Yearly Closing 05/11/2026 23:59

Thank you for your interest in North London NHS Foundation Trust (NLFT).

As of 1 April 2026, NLFT has formally merged with Tavistock and Portman NHS Foundation Trust—marking the start of an exciting new chapter. This is a unique opportunity to join a forward-thinking organisation at a time of transformation, where we are strengthening access to mental health services, responding more effectively to complex and specialist needs, and advancing our work in education, research and innovation.

By bringing together our combined expertise, we are building a stronger, more collaborative Trust—one that delivers consistent, high-quality care and improved outcomes for the diverse communities we serve.

At the heart of our approach is The North London Way. We are committed to:

• Working collaboratively at every level, guided by our shared values
• Shaping a positive, inclusive culture where staff and service users thrive
• Empowering our teams with the skills, tools and autonomy to drive meaningful change
• Delivering excellence and continuously improving the quality of care we provide
• Embedding research, innovation and technology across our services
• Taking a trauma-informed approach in everything we do

We are proud to be an inclusive employer that values diversity. We actively welcome applicants from all backgrounds, particularly from our local communities, and are committed to creating opportunities for everyone—including apprentices, veterans and care leavers.

The North London Way to deliver: Better Mental Health, Better Lives, Better Communities.

As a values‑driven Trust, we recruit through our values. Our selection processes focus on behaviours, attitudes, and examples that reflect our organisational values and commitment to compassionate, high-quality care.

Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role.

We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey.

North London NHS Foundation Trust is committed to ensuring that its recruitment processes are carried out with integrity, transparency, and fairness for all applicants. To help maintain these standards, we ask candidates to provide accurate and truthful information throughout the recruitment process.

If incorrect or misleading information is identified, this may affect the progression of an application, any employment offer, or continued employment. As part of our due diligence, the company may verify the information provided by applicants and take appropriate act ion where necessary.

We do not charge applicants any fees at any stage of the recruitment process, including applications, interviews, sponsorship arrangements, pre-employment checks, or employment offers. All vacancies are advertised through TRAC/NHS Jobs and candidates are assessed solely on their skills, qualifications, experience, and suitability for the role. If you are asked to make a payment in connection with an NHS job opportunity, please treat this as suspicious and contact the organisation directly using the details published on our official career's website.

To be responsible for the financial, operational and clinical performance of several teams within the Care Group. To be responsible for operational delivery of clinical services and participate in the strategic planning and development of services across the defined area of responsibility. Provide specific leadership in the development and implementation of Standard Operating Procedures.

To ensure that service delivery and improvement plans are developed and implemented throughout the delegated group of services, including objective setting, action and responsibility planning, and review of performance against achievement milestones.

To work in collaboration with other senior managers and clinical leaders within the Care Group and deputise as required for the Head of Service. To provide decision making relating to performance, including service user care and support, business processes and service improvement. To enable and encourage team development through QI initiatives, training and research.

The post holder will be expected to work and lead in a way which supports delivery of local and national priorities as defined by the Trust’s Business Plan and Clinical Strategy.

The post holder will be expected to participate in the trust Tactical on call Rota when required.

Main duties of the job

The post holder will provide strategic leadership and operational oversight across HMP Wormwood Scrubs, HMP Pentonville, and other prisons as required by NLFT, ensuring effective contract performance, stakeholder management, and the safe delivery of healthcare services under the subcontract arrangement with Practice Plus Group (PPG).

Working for our organisation

North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.

• We will provide consistently high-quality care closer to home.
• With our partners in North London and each borough we will ensure equity of outcome for all
• We will offer great places to work, providing staff with supportive environment to deliver outstanding care.
• We will be more effective as an organisation by pioneering research, quality improvement and technology.

Why NLFT?

• We develop and retain our staff through leadership behaviours and managers programme and many more opportunities.
• We promote flexible working and support staff with a range of health and wellbeing initiatives.
• NHS Discounts, generous annual leave and NHS pension scheme
• Excellent internal staff network

In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.

Detailed job description and main responsibilities

To be responsible for the financial, operational and clinical performance of several teams within the Care Group. To be responsible for operational delivery of clinical services and participate in the strategic planning and development of services across the defined area of responsibility. Provide specific leadership in the development and implementation of Standard Operating Procedures.

To ensure that service delivery and improvement plans are developed and implemented throughout the delegated group of services, including objective setting, action and responsibility planning, and review of performance against achievement milestones.

To work in collaboration with other senior managers and clinical leaders within the Care Group and deputise as required for the Head of Service. To provide decision setting relating to performance, including service user care and support, business processes and service improvement. To enable and encourage team development through QI initiatives, training and research.

The post holder will be expected to work and lead in a way which supports delivery of local and national priorities as defined by the Trust’s Business Plan and clinical strategy.

The post holder will be expected to participate in the trust Tactical on call Rota when required.

Person specification

Qualifications

• Registered with the appropriate UK professional regulatory body as a Health or Social Care Practitioner, such as a Mental Health or Learning Disabilities Nurse, Occupational Therapist, Social Worker, or other Allied Health Professional.
• Postgraduate qualification in a healthcare-related discipline, or equivalent postgraduate-level knowledge and experience.
• Formal management or leadership qualification in Health or Social Care, with evidence of applying leadership and management principles within a complex healthcare environment.

Skills and Abilities

• Demonstrable experience of managing services within health including service delivery, quality, performance and staff Excellent track record of delivering Key Performance and Quality Indicators Ability to respond to competing demands and to complex and stressful issues with empathy, tact and sensitivity but with ability to manage staff and others through difficult situations
• Experience of working in a forensic Services

Experiences and Knowlegde

• 16) Proven experience in a senior management capacity 17) Experience of service planning, service development and service delivery. 18) Experience of all phases of mobilising new services 19) Experience of managing service delivery in a complex health or social care environment. 20) Experience of working across organisational boundaries to deliver service change, improvement and integrated care
• Knowledge of and experience of quality improvement methodologies Experience of business development including delivering commercial health services

Personal Qualities

• A commitment to the engagement and involvement of service users in delivering a high-quality service
• Have a positive outlook and commitment to service development and innovation

Due to the high number of applications that are received for some posts, we reserve the right to close any vacancies before the stated closing date. Therefore, please ensure you apply without delay if you wish to be considered for this role.

In line with NHS protocols, only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview. We regret that it is not possible to contact all applicants for every vacancy. If you have not been contacted within 4 weeks of the closing date, please assume you have not been shortlisted for the next stage.

You must already have the right to work in the United Kingdom or fully meet the eligibility criteria for sponsorship under the Skilled Worker visa route. We welcome applications from candidates who require visa sponsorship; however, we can only consider these where all UKVI requirements are met. Before applying, please ensure that both you and the role satisfy the relevant UK Visas and Immigration (UKVI) points‑based system criteria, as applications that do not meet these requirements cannot be progressed. For more information about the criteria, please click here

References will be required to cover your last 3 years of employment/training. One has to be from your current or most recent employer and the others to your previous employer. The references should be from persons with management responsibility or HR.

Please note, in order to progress your application your data will be processed by our 3rd party recruitment providers – North London Partners Shared Service, who conduct recruitment activities on behalf of North London NHS Foundation Trust. As part of pre‑employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

We are an equal opportunities employer and are committed to creating an inclusive, fair, and supportive workplace for all. We actively welcome applications from individuals who are under‑represented within our workforce and are dedicated to eliminating discrimination in all its forms.

As a Disability Confident (Two Ticks) employer, we guarantee an interview to disabled applicants who meet the essential criteria for the role and are committed to making reasonable adjustments throughout the recruitment process.

By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at improving efficiencies within the NHS both to make costs savings for NHS organisations but also to save you time when your employment transfers.

Employer certification / accreditation badges

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.