Senior Service/Installation Engineer

Evac Group; Greater London; On-site; GBP 35,000 - 65,000; Full time

Job summary

An innovative company in the marine industry is seeking a Senior Service/Installation Engineer to join their team. This role offers the chance to travel internationally, providing installation and service for advanced water and waste management systems. You will play a crucial role in ensuring customer satisfaction through exceptional technical support and adherence to safety protocols. With a focus on continuous improvement and collaboration, you will thrive in a dynamic environment that values your expertise. If you're a proactive problem-solver with a passion for technology and customer service, this is an exciting opportunity to make a significant impact.

Benefits

Exciting international travel opportunities

Dynamic and supportive work environment

Engagement with a global leader in sustainable solutions

Innovative, future-focused company

Qualifications

• Experience with UV Ballast Water Treatment Systems is essential.
• Strong troubleshooting and problem-solving skills are required.

Responsibilities

• Travel globally to install and service Cathelco, HEM, and Evac systems.
• Deliver high-quality technical support and maintain service standards.

Skills

Troubleshooting

Problem-solving

Customer service

Communication

Education

Background in Electrical or Mechanical Engineering

Tools

UV Ballast Water Treatment Systems

Job description

Evac Group is at the forefront of innovation in the marine industry, providing integrated water and waste management systems, as well as corrosion protection solutions. For over 40 years, we have helped global customers reduce their environmental impact with cutting-edge technology and expert service. With offices in 13 countries and representatives in more than 70 nations, we are dedicated to being close to our customers, wherever they operate.

About the Role

We are looking for a highly skilled Senior Service/Installation Engineer to join our team. In this role, you will travel globally to install and service Cathelco, HEM, and Evac products, ensuring exceptional customer satisfaction and technical expertise. You will be a key player in maintaining our high service standards and supporting the continuous improvement of our operations.

Key Responsibilities

• Travel worldwide to install, service, and troubleshoot Cathelco, HEM, and Evac systems.
• Deliver high-quality technical support, ensuring customer satisfaction and system reliability.
• Promote and support the sales of spare parts and system upgrades.
• Provide detailed service reports and documentation within required timeframes.
• Maintain strict adherence to safety regulations and onboard vessel protocols.
• Collaborate with internal teams to implement new technologies and service improvements.
• Respond promptly to technical queries from customers and colleagues.
• Conduct engineering analysis to optimize system performance and troubleshoot issues.

Who We’re Looking For

You thrive in a fast-paced, international environment and have the ability to work independently under pressure. You are a proactive problem-solver with excellent communication skills and a strong technical background.

Key Requirements

Essential:

• Experience with UV Ballast Water Treatment Systems.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to work independently in international locations.
• Willingness to travel on short notice.
• Valid UK/EU Passport.
• Full Driving License.

Desirable:

• Background in Electrical or Mechanical Engineering.
• Offshore certifications (e.g., BOSIET or equivalent).
• Experience in marine industry service roles.

Why Join Us?

• Work with a global leader in sustainable marine solutions.
• Engage in exciting international travel opportunities.
• Be part of an innovative, future-focused company.
• Enjoy a dynamic and supportive work environment.