Senior Service Engineer

Simulation Solutions; Manchester; Remote; GBP 50,000 - 55,000; Full time

Job summary

A specialist inspection and simulation technology firm based in Stockport is looking for a Senior Service Engineer. This role involves providing advanced technical support, mentoring junior engineers, and ensuring system reliability. The ideal candidate will have a Bachelor's degree in engineering and over 5 years of relevant experience. Opportunities for national and international travel are integral to the role, along with a competitive salary package including a discretionary bonus.

Qualifications

• 5+ years of experience in a service engineering role.
• Strong understanding of mechanical, electrical, or electronic systems.
• Proven ability in troubleshooting and repair of complex systems.

Responsibilities

• Provide advanced technical support and lead service interventions.
• Mentor and guide junior engineers.
• Oversee system performance and conduct regular audits.
• Maintain detailed records of service activities.
• Build strong relationships with customers.
• Ensure compliance with industry standards.

Skills

Technical support

Troubleshooting

Mentoring

Customer service

Problem-solving

Collaboration

Education

Bachelor's degree in an engineering discipline

Job description

Senior Service Engineer

Location: Stockport (with national and international travel)

Salary: £50,000 - £55,000 + Annual Discretionary Bonus + Pension

Job Type: Full-time, Permanent

Based in Stockport, we are a specialist in the design and build of inspection and simulation machines. Due to continued growth, we are expanding our team and seeking a Senior Service Engineer to join us. This is a fantastic opportunity to work on cutting-edge technology in a dynamic and growing business.

Key Responsibilities

• Technical Leadership & Support: Provide advanced technical support, diagnose and troubleshoot complex hardware and software issues, and lead service interventions and projects.
• Mentoring & Training: Mentor and guide junior engineers, providing training on new features, best practices, and advanced troubleshooting techniques.
• System Management: Oversee system performance, conduct regular audits and performance assessments, and ensure optimal system reliability.
• Documentation & Reporting: Maintain detailed records of service activities, system configurations, and equipment maintenance.
• Customer Engagement: Build strong relationships with customers, provide clear feedback, explain product functionality, and manage technical issues to maximize customer benefit.
• Safety & Compliance: Ensure all service activities comply with company policies, industry standards, safety regulations, and relevant legislation.
• Collaboration: Work with cross-functional teams, including design and product development, to resolve technical problems and implement system improvements.

Person Specification

• Education: Bachelor's degree in an engineering discipline (e.g., Mechanical, Electrical, Computer Science) or equivalent experience.
• Experience: Typically requires 5+ years of experience in a service engineering role, with proven ability in troubleshooting and repair of complex systems. Proven track record of working in a similar role.
• Technical Skills: Strong understanding of mechanical, electrical, or electronic systems, and often experience with specific Operational Technology (OT) systems or Distributed Control Systems (DCS).
• Soft Skills: Excellent problem-solving, communication, customer service, leadership, teamwork, and adaptability are essential for bridging technical and non-technical stakeholders.

Additional Requirements:

• Willingness to travel nationally and internationally, work flexible hours, including evenings and weekends to meet service needs and respond to breakdowns
• Full UK driving license and a valid passport with no travel restrictions are essential.
• Flexibility, professionalism, and a proactive approach with drive to identify improvements, monitor service health and proactively address potential issues to prevent future problems.
• A commitment to service excellence and a desire to understand and respond to client problems.
• Must be eligible to work in the UK as visa sponsorship cannot be provided