Senior Service Engineer

SIEMENS; Hebburn; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Performance-Based Bonus

Flexible Working Hours

Pension Plan

26 days annual leave

Job summary

Siemens Smart Infrastructure in Hebburn is seeking a Senior Service Engineer to support Protection & Control systems across the UK's Transmission & Distribution network. The role combines fault finding, testing, commissioning and remote technical support, with on-site visits as required.

You will work within the EA electrification and automation team, contributing to safe and reliable network operations while delivering against service commitments.

Qualifications

• BEng in Electrical Engineering or equivalent industry experience.
• Experience within the Electricity Transmission & Distribution industry.
• Protection & Control and/or Control Systems engineering experience, ideally supporting Transmission projects.
• Strong fault-finding, testing and commissioning experience.
• Knowledge of Protection & Control systems, communication protocols and engineering documentation.
• Willingness to participate in an on-call support rota.

Responsibilities

• Participate in an on-call support rota, responding to customer network issues as required.
• Provide remote technical support to customers under SLAs.
• Diagnose and resolve faults across Protection & Control systems.
• Log customer incidents and produce service reports.
• Attend customer sites when required to investigate faults and implement solutions.
• Develop and configure Protection & Control solutions.
• Produce and review engineering documentation, including FDS and I/O Schedules.
• Create test schedules and support testing activities.
• Carry out FAT and SAT support.
• Ensure solutions comply with customer specifications and industry standards.
• Work with Siemens SIPROTEC 5 and SICAM technologies.

Skills

Fault finding

Testing

Commissioning

Protection & Control

Control systems knowledge

On-call availability

Education

BEng in Electrical Engineering

Tools

Siemens SIPROTEC 5

SICAM

Job description

Senior Service Engineer (Protection & Control)

Electrification and Automation (EA)

Location: Hebburn, Newcastle upon Tyne (70% Office/Home Based, 30% Customer Site Travel)

• Hebburn - South Tyneside - United Kingdom

Siemens Smart Infrastructure is looking for a Senior Service Engineer to join our Protection & Control team in Hebburn. In this role, you'll support the maintenance, troubleshooting and enhancement of critical Protection & Control systems across the UK's Transmission & Distribution network.

You'll be responsible for fault finding, testing, commissioning and technical support activities, helping customers maintain safe, reliable and efficient network operations while delivering against service commitments.

Key Responsibilities

• Participate in an on-call support rota, responding to customer network issues as required.
• Provide remote technical support to customers under Service Level Agreements (SLAs).
• Diagnose and resolve faults across Protection & Control systems.
• Log customer incidents and produce service reports.
• Attend customer sites when required to investigate faults and implement solutions.
• Develop and configure Protection & Control solutions.
• Produce and review engineering documentation, including Functional Design Specifications (FDS) and I/O Schedules.
• Create test schedules and support testing activities.
• Carry out Factory Acceptance Testing (FAT) activities.
• Provide Site Acceptance Testing (SAT) support.
• Carry out secondary injection testing.
• Ensure solutions comply with relevant customer specifications, policies and industry standards.
• Work with Siemens technologies, including SIPROTEC 5 and SICAM PASS/SCC.

What You'll Bring

Essential

• BENG in Electrical Engineering (or equivalent industry experience).
• Experience within the Electricity Transmission & Distribution industry.
• Protection & Control and/or Control Systems engineering experience, ideally supporting Transmission projects.
• Strong fault-finding, testing and commissioning experience.
• Knowledge of Protection & Control systems, communication protocols and engineering documentation.
• Willingness to participate in an on-call support rota.

Desirable

• Experience with Siemens SIPROTEC 5 and SICAM.
• Experience delivering support under customer SLAs.
• Knowledge of transmission projects, processes or specifications.
• Good IT skills and cyber security awareness.

Why Siemens?

Joining Siemens means becoming part of a global engineering organisation at the forefront of the energy transition.

You'll have the opportunity to:

• Work on critical UK infrastructure projects.
• Develop expertise with industry-leading Protection & Control technologies.
• Collaborate with highly skilled engineering teams.
• Contribute to the decarbonisation and modernisation of the UK's energy network.
• Access ongoing learning and development opportunities within a world-class business.

What can we offer?

• Performance-Based Bonus: Enjoy an annual bonus linked to the company's performance
• Flexible Working Hours: Achieve a healthy work-life balance with our flexible working arrangements
• Pension Plan: Secure your future with our generous pension scheme, with employer contributions up to 10%.
• Time Off: Recharge and rejuvenate with 26 days of annual leave (plus bank holidays), and the option to buy or sell an additional 5 days!

We are fully committed to providing equal opportunities and building an inclusive workplace where a broad range of backgrounds and perspectives thrive. We embrace the many ways people think, learn, and experience the world—because we know that diverse minds drive innovation. So that we can support you to be your best during the application and interview process, please let us know if you have any specific requirements.