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Senior Service Engineer

NATIONWIDE PLATFORMS LIMITED

Dundee

On-site

GBP 30,000 - 50,000

Full time

30+ days ago

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Job summary

An established industry player is seeking a Senior Service Engineer to lead a dynamic team in a busy workshop environment. This role involves ensuring the smooth operation of a modern hire fleet, conducting pre-delivery inspections, and maintaining high standards of service. The ideal candidate will have supervisory experience, a strong background in mechanical, electrical, and hydraulic systems, and a commitment to excellent customer service. Join a forward-thinking company that prioritizes safety and innovation, and be part of a diverse team dedicated to providing top-notch solutions for working at height needs.

Qualifications

  • Supervisory experience in a busy workshop with engineers/technicians.
  • Qualified to NVQ level 3 or equivalent in maintenance/engineering.

Responsibilities

  • Assist in the day-to-day running of the workshop and manage engineers.
  • Ensure servicing and maintenance of the hire fleet is 100% covered.
  • Produce monthly inspection reports and maintain stock control.

Skills

Supervisory Skills
Mechanical Systems Knowledge
Electrical Systems Knowledge
Hydraulic Systems Knowledge
Customer Service Skills
Ability to Work Under Pressure

Education

NVQ Level 3 in Maintenance/Engineering

Job description

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Senior Service Engineer

We require an experienced and qualified Senior Service Engineer to join our team. Working alongside the Location Service Manager, you will be responsible for the engineering team and contributing to the smooth running of this busy workshop in order to maintain our fleet and meet customer expectations.

Responsibilities include:

  1. Assisting the Location Service Manager in the smooth day-to-day running of this busy workshop.
  2. Ensure 100% coverage for the servicing and maintenance of our modern hire fleet.
  3. Carry out pre-delivery inspections (PDI) of each machine at depot or on site as required.
  4. Produce monthly plant inspection reports and service schedule and organise workload of engineers to ensure all work is completed in accordance with company policies.
  5. Maintain the appearance of the fleet to corporate standard.
  6. Offer guidance and support in response to customer breakdown calls.
  7. Locate spares required, ensuring that CE rating, where applicable, is not compromised.
  8. Follow the guidelines set out in the Quality and Health and Safety policy.
  9. Maintain basic stock control system for the workshop spares.
  10. Identify training and development needs of workshop personnel.
  11. Support depot engineers with technical help and advice.

About you:

  1. Supervisory experience in a busy workshop and supervising engineers/technicians with the ability to set high standards.
  2. Previous experience in Powered Access industry or other construction plant hire.
  3. Qualified to NVQ level 3 or equivalent in a maintenance/engineering discipline.
  4. The ability to prioritise and work well under pressure.
  5. Experience in mechanical, electrical, and hydraulic systems is desired.
  6. Good interpersonal skills and an understanding of the importance of excellent customer service.

Part of the Loxam Group, Nationwide Platforms are the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country. Our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms, and Media ensures our customers can depend on us to provide the right solution to support their every working at height need.

At Nationwide Platforms, your safety is absolutely our priority. Our award-winning BlueSky Solutions and Training division offer our customers access to the latest and safest ways to work. Through long-standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry. Some of our innovations include the award-winning secondary guarding systems and Harness ON, a range of pioneering Material Handling Attachments (MHAs), and the SkySentry control and monitoring system.

With an established workforce that supports an inclusive and diverse organisation, we are deeply committed to equal opportunities for our existing and prospective employees and recognise that our people are our greatest asset.

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