Senior Service Desk Engineer MAC 277970

Little Fish (UK) Ltd.; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

Littlefish is seeking a Senior Service Desk Engineer (MacOS) to join their Service Desk team. The role involves providing technical support for MacOS and Windows systems, resolving various technical issues, and ensuring customer satisfaction. The ideal candidate will have relevant experience and a passion for technology, along with opportunities for professional growth through the Littlefish Academy.

Benefits

Unique training program with earning potential increase

Referral bonus scheme

Access to LinkedIn Learning platform

Healthcare cash plan

Casual dress policy

Company pension scheme

Company social events

Purchase and sale of annual leave scheme

Qualifications

• Experience in a similar MacOS, G-Suite, and Windows technical role.

Responsibilities

• Provide effective technical support to customers for MacOS and Windows.
• Resolve desktop, laptop, printer, and application issues.
• Perform network/server troubleshooting and administration.

Skills

Technical Support

MacOS

Windows

G-Suite

Job description

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we seek individuals who embrace change with optimism and excitement. These are the passionate and high-performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have made Littlefish what it is today, and you will be the future team members who continue to add drive, passion, and skills as we see Littlefish grow.

If this resonates with you and you are excited about working with creative, passionate, energetic, and friendly people — we would love to hear from you.

The role and what you’ll be doing on a day-to-day basis:

Littlefish is looking for a Senior Service Desk Engineer (MacOS) to join our growing Service Desk team on our exciting journey!

Reporting to the Service Desk Team Leader, as a Senior Service Desk Engineer, you will provide effective technical support to Littlefish contract customers, specifically around MacOS and Windows. Your responsibilities include resolving desktop, laptop, printer, and application issues, as well as performing network/server troubleshooting and administration. The Senior Service Desk Engineer will communicate effectively with customers and manage technical queries in line with Littlefish standards and customer SLAs.

The ideal candidate will have experience in a similar MacOS, G-Suite, and Windows technical role.

What we offer you:

• Through our unique training program, the Littlefish Academy, you can increase your earnings by £4,500. The Academy is a structured learning and development program that helps you improve your technical skills, enhance your service quality, and increase your earning potential.
• Referral bonus scheme of £800 when you successfully refer a friend.
• Access to our LinkedIn Learning platform, with over 16,000 tutorials to support your personal and professional growth.
• Healthcare cash plan providing online GP appointments, 24/7 access to qualified counselors, and cashback on healthcare expenses like dental, optical, and physio services.
• Casual dress policy.
• Company pension scheme.
• Company social events.
• Purchase and sale of annual leave scheme.

Life at Littlefish:

Our company values shape who we are, what we stand for, and how we work. Hiring people who embody our values is crucial as we grow.

I am High Performing: I like to raise the bar, create opportunities to increase quality, and improve efficiency. We strive for service excellence.

I am Passionate: We build team success and celebrate achievements together. I am enthusiastic, energetic, and care about my colleagues, supporting one another.

I Have a Can-Do Attitude: I am not afraid to step outside my comfort zone, challenge the status quo, and get things done!

If you believe you can make a tangible difference, apply today and join us on this journey.

At Littlefish, we aim to be a place where everyone can be themselves. We are committed to fostering a diverse and inclusive community where everyone, regardless of background, feels equal and supported.

We encourage applications from people of all backgrounds. Please contact us if you need any adjustments during the recruitment process.

Our application process includes ED&I (Equality, Diversity, and Inclusion) questions. Each question has a 'prefer not to say' option.