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Senior Service Desk Analyst - M365/Intune/Cisco/Meraki
William Alexander Recruitment Ltd
London
Hybrid
GBP 55,000
Full time
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Job summary
An established industry player is seeking a Senior Service Desk Analyst to join their dynamic team in central London. This role offers an exciting opportunity for a skilled professional to work in a hybrid environment, providing 2nd to 3rd line support. The ideal candidate will possess strong technical expertise in Microsoft 365, Cisco, and ITIL, with a focus on incident and problem management. This position not only promises competitive remuneration but also the potential for career advancement into a team lead role. If you are passionate about delivering exceptional service and thrive in a fast-paced environment, this could be the perfect fit for you.
Qualifications
- Erfahrung in Incident/Problem Management und Service Improvement.
- Technische Fähigkeiten in Microsoft 365, Cisco und ITIL.
Responsibilities
- Bearbeitung von 2nd - 3rd Line Support-Anfragen.
- Implementierung von Serviceverbesserungen und Change Management.
Skills
Tools
Job description
Senior Service Desk Analyst - M365/Intune/Cisco/Meraki
I am currently recruiting for an experienced Senior Service Desk Analyst for a Specialty insurance client of ours based in central London.
This is an exciting opportunity for a strong Service Desk Analyst working in 2nd - 3rd line with potential to move into a team lead role in the future.
- Incident/Problem Management
- Service Improvement/Change Management
- Very Technical as there is no escalation point beyond this
- Microsoft 365/Active Directory/Azure/Exchange
- Cisco
- Meraki
- Intune
- Strong ITIL Knowledge (Ideally Certified)
This is a permanent position paying up to £55,000.
Hybrid working - 3 days a week on-site in central London.
Successful applicants will be contacted within 24 hours of applying.
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