Senior Service Desk Analyst (2nd Line) DDaT

Staffordshire Police; Stafford; On-site; GBP 31,000 - 36,000; Full time

Job summary

A local law enforcement agency in Stafford is looking for a Senior Service Desk Analyst to join their IT team. This role requires strong interpersonal skills and attention to detail in delivering excellent customer service. The candidate will support digital technology needs and work collaboratively with the DDaT team to enhance the agency's IT systems. Benefits include flexible working, health support, and development opportunities.

Benefits

Flexible / Agile Working

Access to health and wellbeing support

Training and development opportunities

Free Parking at selected sites

Qualifications

• Strong interpersonal skills required for customer service.
• Keen attention to detail in IT operations.
• Background in IT is necessary.

Responsibilities

• Deliver excellent customer service within the IT department.
• Work collaboratively as part of a dynamic team.
• Support the force's digital technology needs.

Skills

Interpersonal skills

Attention to detail

Customer service

Job description

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Senior Service Desk Analyst (2nd Line) DDaT, Stafford

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Client:

Location:

Stafford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

0140feafba9a

Job Views:

4

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Job advert

Staffordshire Police is continually striving to deliver the best possible service for the county’s residents, businesses and visitors. It is a fast-paced organisation, adaptive to modern policing needs and open to continual improvement.

Everyone who works for the force has an important role to play in shaping the future of Staffordshire Police. The force seeks people who will champion new ways of working, be collaborative and agile and represent in a fair and ethical manner those that Staffordshire Police serves.

For more information about Staffordshire Police please click the below link:

About the Opportunity

Grade F - Starting Salary £31, - Annual increments will be awarded until reaching the top of the grade scale.

The newly formed Digital, Data and Technology (DDaT) Team are responsible for transforming and supporting all of the force's digital technology needs.

If you’ve got an IT background that involves strong interpersonal skills and a keen attention to detail while delivering excellent customer service, we’re looking for a Senior Service Desk Analyst to join our restructured in-house IT team within Staffordshire Police.

Digital, Data and Technology (DDaT) are the forefront of technological change across our IT estate, so we need motivated and enthusiastic analyst who can work well as part of a team or as an individual and is keen to join a team focused on the future and be part of our journey in delivering critical IT systems to front line policing and staff members.

Further details of the key tasks, responsibilities can be found within the role profile.

Closing date: 12th August Midday 12:00

Interview date: 28th August

In addition to your salary, you will have access to a range of benefits including:

• Flexible / Agile Working
• Fostering friendly policy
• Family friendly policies – maternity, paternity, parental leave, adoption, disability leave and carers leave
• Access to health and wellbeing support
• Staff associations
• Reward and Recognition
• Blue light Card
• Flexible working options
• Training and development opportunities
• Car lease scheme
• Cycle to work scheme
• Free Parking at selected sites
• Onsite catering facilities
• Access to Staff Networks
• Union support
• Financial products and services

Staffordshire Police is fully supportive of Equality, Diversity and Inclusion and strives to employ a workforce that represents the community we serve.

Our vacancies are open to everyone and all appointments are made based on merit. We encourage and welcome applications from all underrepresented groups which include: Black, Asian, and minority ethnic backgrounds, female, people who have a disability, those who are neurodivergent and persons of the LGBTQ+ community.

We use positive action to encourage potential candidates from underrepresented groups through targeted step-In support and advice sessions. If you have the skills, experience and values, that here in Staffordshire Police we pride ourselves on, then we would welcome you to apply.

Please note if you are successful at interview and commence pre-employment checks this will include vetting, please see what this involves and the process via the below link: