Senior Service Desk Analyst

Staffordshire Police; Stafford; On-site; GBP 32,000; Full time

Job summary

A public service organization in Stafford is seeking a Senior Service Desk Analyst to join their IT team. The role involves supporting and transforming the digital infrastructure while ensuring excellent customer service. Ideal candidates have a strong IT background with keen attention to detail and interpersonal skills. The position offers a salary of £31,296, with numerous benefits including a pension scheme and training opportunities.

Benefits

Pension scheme with 21.5% employer contribution

Generous holiday entitlement

Flexible and Agile Working

Sick pay scheme

Health and wellbeing support

On-site gyms

Free parking at selected sites

Training and development opportunities

Qualifications

• IT background with relevant experience.
• Strong interpersonal skills.
• Attention to detail and commitment to customer service.

Responsibilities

• Join in-house IT team as Senior Service Desk Analyst.
• Support and transform force's digital infrastructure.
• Deliver critical IT systems for frontline policing.

Skills

Interpersonal skills

Attention to detail

Customer service commitment

Job description

Senior Service Desk Analyst (2nd Line) DDaT

Staffordshire Police is committed to delivering excellent services to residents, businesses, and visitors. We operate in a dynamic environment, embracing modern policing needs and continuous improvement.

Everyone at Staffordshire Police plays a vital role in shaping our future. We seek individuals who are innovative, collaborative, and ethical, representing the community we serve.

For more information about Staffordshire Police, please visit: Home | Staffordshire Police

About The Opportunity
Grade F - Starting salary £31,296. Incremental increases are awarded until the top of the grade is reached.

The Digital, Data and Technology (DDaT) team is responsible for transforming and supporting the force’s digital infrastructure.

If you have an IT background with strong interpersonal skills, attention to detail, and a commitment to excellent customer service, we invite you to join our in-house IT team as a Senior Service Desk Analyst.

DDaT leads technological advancements across our IT estate. We seek motivated, enthusiastic analysts who work well independently or as part of a team and are eager to contribute to delivering critical IT systems for frontline policing and staff.

Further details of key responsibilities are available in the role profile.

Closing date: 12th August 2025, Midday (12:00)
Interview date: 28th August 2025

Benefits include:

• Pension scheme with 21.5% employer contribution (Staffordshire Pension Fund)
• Generous holiday entitlement plus Bank Holidays
• Flexible and Agile Working
• Sick pay scheme
• Fostering-friendly policies
• Family-friendly policies including maternity, paternity, parental leave, adoption, disability, and carers leave
• Health and wellbeing support
• Eye care vouchers
• On-site gyms
• Staff associations and networks
• Reward and recognition programs
• Blue Light Card
• Training and development opportunities
• Car lease and cycle-to-work schemes
• Free parking at selected sites
• Onsite catering facilities
• Union support
• Financial products and services

Staffordshire Police values equality, diversity, and inclusion, striving to reflect the community we serve. We encourage applications from all backgrounds, including Black, Asian, minority ethnic groups, women, individuals with disabilities, neurodivergent persons, and LGBTQ+ community members. We use positive action and targeted support to promote diversity. If you possess the skills, experience, and values we seek, we welcome your application.