Senior Service Desk Analyst

Solent University; Southampton; On-site; GBP 37,000 - 43,000; Full time

Job summary

A leading educational institution in Southampton is seeking a Senior Service Desk Analyst to join their IT department. This full-time, fixed-term position involves troubleshooting hardware and software issues, managing support tickets, and enhancing the knowledge base. Ideal candidates will have strong customer service skills and experience with both Windows and Apple systems. The role supports ongoing IT operations and contributes to professional development activities.

Qualifications

• Experience supporting Windows and Apple desktops and laptops.
• Experience with ITSM ticketing systems.
• Excellent problem-solving abilities.

Responsibilities

• Assist in the day-to-day running of IT operations.
• Troubleshoot hardware and software problems.
• Support the Service Delivery Team Leader in projects.

Skills

Customer service skills

Troubleshooting hardware and software

Experience with ITSM ticketing systems

Job description

Senior Service Desk Analyst

School/Service: Information & Communications Technology

Salary: £37,099 - £42,978

Vacancy Type: Support

Is a DBS check required? No

Is Health Surveillance required? No

Career Pathway: PS - Technical specialist

Terms of Contract: Fixed Term

Contract Type: Full Time

Location: Southampton Campus

Closing Date: 16/08/2025

Ref No: 13141

Job Description

This post offers an exciting opportunity to become a member of the University’s IT department.

This is a fixed-term position working with the IT service desk and endpoint team. The role involves assisting in the day-to-day running of IT operations at the University, including troubleshooting hardware and software problems, managing support tickets, enhancing the knowledge base, and supporting the service desk team both technically and in their professional development activities.

The successful candidate will have experience supporting Windows and Apple desktops and laptops, ITSM ticketing systems, and problem-solving. They will possess excellent customer service skills and be prepared to support the Service Delivery Team Leader in both projects and daily activities.