Senior Service Desk Analyst

JR United Kingdom; Sheffield; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the insurance sector is looking for a Senior Service Desk Analyst in Sheffield. This role will involve providing advanced IT support, mentoring junior staff, and ensuring the efficiency of IT operations. You will work in a collaborative environment that values integrity and excellence, offering opportunities for career development and professional growth.

Benefits

Collaborative work environment

Work-life balance

Career development

Educational opportunities

Healthcare and pension benefits

Qualifications

• Deep understanding of IT support processes and best practices.
• Experience mentoring support analysts.
• Knowledge of hybrid environments and networking.

Responsibilities

• Provide advanced support for hardware, software, and network issues.
• Deploy software and hardware updates; perform routine maintenance.
• Mentor junior staff and assist in training.

Skills

Customer Service

Communication

Technical Support

Troubleshooting

Mentoring

Education

Bachelor’s degree in IT or related field

Tools

Microsoft 365

Active Directory

PowerShell

Job description

Social network you want to login/join with:

Senior Service Desk Analyst, Sheffield, South Yorkshire

Client: Venquis

Location: Sheffield, South Yorkshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

1

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Position: Senior Service Desk Analyst – Sheffield

Reporting to: Head of IT Operations

Hours: 33.75

Location: Sheffield

About the company: A P&I Insurance company with 240 employees worldwide, headquartered near Liverpool Street station, London, with offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore.

Overall Job Purpose: The senior analyst maintains IT service efficiency and functionality, providing expert support for smooth IT systems operation.

Key Responsibilities:

• Technical Support: Provide advanced support for hardware, software, and network issues; troubleshoot complex problems; ensure excellent customer service; follow up on resolutions; identify root causes; mentor junior staff; assist in training; foster team collaboration.
• System Management: Deploy software and hardware updates; perform routine maintenance; support onboarding and offboarding; document support requests and configurations.

Person Specification:

• Deep understanding of IT support processes and best practices
• Ability to diagnose and resolve issues quickly
• Experience mentoring support analysts
• Knowledge of hybrid environments
• Expertise in Microsoft 365, Intune, Autopilot, Active Directory, Azure AD, Exchange
• Experience in financial services industry
• Understanding of networking and IT infrastructure
• Strong customer service and communication skills
• English proficiency
• Bachelor’s degree in IT or related field
• Relevant certifications (Microsoft, CompTIA, ITIL)
• Experience in ISO27001 environments and security incident processes
• Experience with ServiceDesk systems like Freshworks
• Knowledge of Meraki, Cisco, Cato, Oracle Cloud, SharePoint, SCCM, SCOM, PowerShell, scripting

What you will get: Collaborative work environment, work-life balance, career development, educational opportunities, benefits including healthcare and pension, wellbeing programs.

Company Values: Mutuality, Integrity, Safety & Sustainability, Transparency, Excellence, Collaboration.

Our client is committed to providing excellent service and fostering a respectful, supportive culture. We encourage you to apply.