Senior Service Desk Analyst

JR United Kingdom; Preston; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading insurance firm is seeking a Senior Service Desk Analyst in Preston to ensure the smooth operation of IT systems. This role involves providing expert support, mentoring staff, and managing software updates. Suitable candidates will have deep IT knowledge, experience in financial services, and a relevant degree.

Benefits

Collaborative environment

Career development

Healthcare benefits

Pension plan

Qualifications

• Deep understanding of IT support processes.
• Experience mentoring support analysts.
• Expertise in hybrid environments.

Responsibilities

• Provide advanced support for IT services and troubleshoot complex issues.
• Deploy software and hardware updates, perform system maintenance.
• Mentor junior staff and assist in training.

Skills

Customer Service

Communication

Problem Solving

Education

Bachelor’s degree in IT or related field

Certifications such as Microsoft, CompTIA, ITIL v3/v4

Tools

Microsoft 365

Active Directory

PowerShell

Job description

Social network you want to login/join with:

Senior Service Desk Analyst, Preston, Lancashire

Client: Venquis

Location: Preston, Lancashire, United Kingdom

Job Category: Other

-

EU work permit required: Yes

Job Views: 1

Posted: 04.06.2025

Expiry Date: 19.07.2025

Job Description:

Senior Service Desk Analyst – Preston

Reporting to: Head of IT Operations

Hours: 33.75

Location: Preston, Lancashire

About the company: A P&I Insurance company with 240 employees worldwide, based near Liverpool Street station, London, with offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore.

Overall Job Purpose: To maintain the efficiency and functionality of IT services, providing expert support to ensure smooth operation of IT systems and services.

Key Responsibilities:

• Technical Support: Provide advanced support for IT services, troubleshoot complex issues, ensure excellent customer service, follow up with users, identify root causes, mentor junior staff, assist in training, foster team environment.
• System Management: Deploy software and hardware updates, perform system maintenance, support onboarding and offboarding, maintain documentation.

Person Specification:

• Deep understanding of IT support processes
• Ability to diagnose and resolve issues quickly
• Experience mentoring support analysts
• Expertise in hybrid environments, Microsoft 365, Intune, Autopilot, Active Directory, Azure AD, Exchange
• Experience in financial services
• Networking knowledge, IT infrastructure understanding
• Excellent customer service and communication skills
• Bachelor’s degree in IT or related field
• Certifications such as Microsoft, CompTIA, ITIL v3/v4
• Experience with ISO27001, security processes, CIS benchmarks
• Experience with ServiceDesk systems like Freshworks and technologies like Meraki, Cisco, Cato, Oracle Cloud, SharePoint, SCCM, SCOM, PowerShell, scripting

What you will get: Collaborative environment, work-life balance, career development, educational access, benefits including healthcare, pension, health subsidy, wellbeing programs.

Company Values:

• Mutuality: Fairness among members
• Integrity: Upholding ethical standards
• Safety and Sustainability: Contributing to safety and environmental preservation
• Transparency: Building trust through open communication
• Excellence: Enabling full potential of staff and industry leaders
• Collaborative: Embracing diversity and inclusivity

Our client is committed to providing excellent service and fostering a people-centered culture based on mutual respect and support. We encourage applications from qualified candidates.