Senior Service Desk Analyst

Churchill Living Ltd; New Forest; On-site; GBP 30,000 - 40,000; Full time

Job summary

Notre entreprise, Churchill Retirement Living, recherche un Senior Service Desk Analyst pour fournir un soutien technique à nos utilisateurs à travers diverses localisations. Si vous êtes passionné par la technologie et que vous avez une expérience de Service Desk, nous aimerions avoir de vos nouvelles. Les avantages incluent 24 jours de congés annuels, des bons chez John Lewis, ainsi que des opportunités de développement professionnel.

Benefits

24 days annual leave + Bank Holidays

Day off on your birthday

Training Courses and Professional Memberships paid

Colleague well-being initiatives

Peer recognition programme

Colleague referral bonus

Friends & family discount on Churchill apartments

Charitable match-funding programme

Qualifications

• Expérience de Service Desk et bonne connaissance des terminaux utilisateurs.
• Capable de gérer une charge de travail autonome et d'effectuer plusieurs tâches.
• Connaissance des systèmes de gestion des tickets souhaitable.

Responsibilities

• Fournir un support technique et une fulfillment des services aux utilisateurs ICT.
• Résoudre les défauts signalés et gérer les demandes de services via Service Now.
• Supporter les travaux de projets selon les besoins.

Skills

Service Desk experience

Analytical skills

Problem solving

Interpersonal skills

Attention to detail

Tools

Service Now

Microsoft products

Job description

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Salary: Competitive salary plus excellent Colleague benefits

About us

We are Churchill Retirement Living, the fastest growing company in the UK retirement house building sector and we’re looking for people like you.

We’re a family-owned business and we’re going places. We’re proud of what we do, and the people we work with. We have ambitious growth plans for the future, now employing over 700 people and growing all the time.

We pride ourselves on building beautiful, quality, purpose-built one and two bedroom apartments in desirable locations across the UK for those looking for an independent lifestyle in later life. Developments are designed to take away all the hassle and fears that can be experienced by older people and provide security, peace of mind and independence.

We’ve won a host of awards; most recently we have been recognised by The Sunday Times as the 3rd Best Company to Work for in the UK and became the first ever retirement living specialist to be crowned overall ‘Housebuilder of the Year’ by the WhatHouse? Awards 2016.

About the role

It is exciting times here at Churchill Retirement Living and we are recruiting for a Service Desk / Senior Service Desk Analyst.

You will provide technical support and service fulfilment to users of ICT across the business, including our remote access to our construction sites, sales offices and managed developments. The role will therefore include both desktop and remote support.

You will provide 1st and 2nd line support to ICT users in the resolution of reported faults, fulfil service requests made by ICT users (via the ICT Service Management Tool, Service Now), and support project work as required.

About you

We would love to hear from you if you have previous Service Desk experience with a good working knowledge across a range of end user devices including desktops, laptops, printers, phones, routers, mobiles and tablets, and a knowledge of Microsoft products. Previous experience of the Service Now Service Management Tool or a similar ticketing system would be advantageous.

This is a busy role, so you will need to be able to multi-task and effectively prioritise your workload. You will also need to have experience of supporting a distributed user base.

You will need to have excellent interpersonal and communication skills, have effective analytical and problem solving skills and have a high level of attention to detail. You will also be highly organised, be capable of managing your own workload and capable of working alone or as part of a team.

This role is based at our Head Office in Ringwood. The working hours are Monday to Thursday 9:00am – 5:30pm, Friday 9:00am – 5:00pm.

How you’ll be rewarded

• Annual holiday entitlement of 24 days + Bank Holidays
• Day off on your birthday
• Excellent Colleague benefits including:
• John Lewis vouchers - £200 to all expectant mums and dads
• Training Courses and Professional Memberships paid
• Colleague well-being initiatives and ambassadors
• Peer recognition programme
• Colleague referral bonus
• Access to Employee Assistance programme
• Land introduction bonus
• Friends & family discount against the cost of a new Churchill apartment
• Charitable match-funding programme for Colleagues wishing to raise money for their chosen charities

If you want to be part of our success story, apply today!

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