Senior Service Desk Analyst

Morgan Hunt UK Limited; Melrose; Hybrid; GBP 31,000 - 39,000; Full time

Job summary

An established industry player is seeking a Senior Service Desk Analyst to lead a small team in a hybrid role. This position involves overseeing the daily operations of the service desk, ensuring high-quality service delivery, and acting as a key contact for the Digital Ops teams. You will engage with staff across all levels, making strong communication skills essential for success. This permanent role offers a competitive salary and public sector benefits, providing a stable and rewarding work environment for those looking to advance their careers in IT support.

Benefits

Public Sector Benefits

Holidays

Pension

Qualifications

• Strong communication skills are essential for engaging with staff at all levels.
• Experience in supervising staff and training team members is highly desirable.

Responsibilities

• Main point of contact for service desk analysts and day-to-day running of the service desk.
• Ensure SLA & KPI targets are met while maintaining consistency and quality.

Skills

Communication Skills

Supervising Staff

Training

Creating Documentation

Creating Procedures

Job description

Morgan Hunt are working with a large public sector client to recruit a senior service desk analyst on a permanent basis.

In this role you will be the main point of contact for the service desk analysts within the team. You will be in charge of the day-to-day running of the service desk, with only the Service Desk Manager sitting above you.

The Service Desk team is a small one, so you will be required to do some hands-on service desk tasks as well. You will also be involved in engaging with staff members at all levels, so strong communication details are essential.

You will be the main contact for interaction with the Digital Ops teams. You will also be an escalation point for the Service Desk team ensuring consistency and quality is maintained with SLA & KPI targets met.

Desirable Experience:

• Supervising staff
• Training
• Creating documentation
• Creating Procedures

Role:

• Hybrid Role - One day a week in the office
• Permanent Role - £31.5 - £39k
• Public sector benefits - holidays/pension etc

Please get in touch for further information.