Senior Service Desk Analyst

IMT Resourcing Solutions; England; On-site; GBP 30,000 - 38,000; Full time

Job summary

A leading company in IT support solutions seeks a Senior Service Desk Analyst to expand its team. The role involves providing technical assistance, managing cloud systems, and supporting Microsoft 365 environments. Ideal candidates will have over 8 years of experience and a strong background in client communication and technical problem-solving.

Benefits

Company pension

Casual dress environment

Cycle to work scheme

Free and on-site parking

Qualifications

• Minimum 8 years' industry experience in a technical support role.
• Strong experience with Microsoft 365 administration including Exchange and SharePoint.
• Familiarity with Azure AD and Microsoft security tools.

Responsibilities

• Provide remote, telephone, and on-site technical support.
• Manage and support cloud-based systems and infrastructure.
• Perform Microsoft 365 system administration and migrations.

Skills

Microsoft 365 administration

Client communication

IPv4 networking

Windows 11 environments

Technical Support

Job description

Senior Service Desk Analyst

Salary: £30,000 - £38,000 per annumHours: Full-time, Permanent Monday to Friday, 9:00am - 5:30pm (1 hour lunch)Location: Stonehouse, Gloucestershire
Overview
I'm currently working with an established and growing MSP is looking to expand its IT support team. The company has been supporting small to mid-sized businesses in the region for over two decades and continues to experience steady growth. They are seeking a skilled and experienced Senior Service Desk Analyst to join their in-house technical team.
Key Responsibilities

• Provide remote, telephone, and on-site technical support
  
• Assist clients with day-to-day issues and long-term upgrade planning
  
• Manage and support cloud-based systems and infrastructure
  
• Install and troubleshoot Windows operating systems
  
• Perform Microsoft 365 system administration and migrations
  

Essential Experience & Skills

• Minimum 8 years' industry experience in a technical support role
  
• Strong experience with Microsoft 365 administration (including Exchange, SharePoint, Endpoint Manager)
  
• Familiarity with Azure AD and Microsoft security tools
  
• Good understanding of IPv4 networking
  
• Experience supporting Windows 11 environments
  
• Knowledge of Microsoft 365 migrations and implementations
  
• Confident in client communication across multiple channels
  
• Full UK driving licence is essential
  

Desirable Skills

• Windows Server and Active Directory administration
  
• Remote monitoring and management tool experience
  
• Cloud platform knowledge (e.g. AWS or similar)
  
• Networking hardware experience (e.g. Wi-Fi hardware, routers, managed switches)
  
• Understanding of data protection principles (e.g. GDPR)
  

Benefits

• Company pension
  
• Casual dress environment
  
• Cycle to work scheme
  
• Free and on-site parking