Senior Service Designer - Central Government

Spinwell Global; London; On-site; GBP 125,000 - 150,000; Full time

Job summary

An established industry player is seeking a Senior Service Designer to lead design initiatives within the public sector. This role involves mentoring a talented team, ensuring services are user-focused, and championing best practices in service design and Agile methodologies. The successful candidate will play a pivotal role in shaping services that deliver real value to users while navigating a dynamic and collaborative environment. If you are passionate about service design and eager to make a significant impact, this opportunity is perfect for you.

Qualifications

• Experience in designing services that meet user needs and improve user experience.
• Strong understanding of Service Design methods and Agile practices.

Responsibilities

• Direct design work for the Service Design Team and mentor junior designers.
• Document design decisions and facilitate effective service transitions.
• Champion ITIL 4 and Agile methodologies for continual service improvement.

Skills

Service Design

User Research

Agile Methodologies

ITIL 4

Mentoring

Communication Skills

Data Analysis

Project Methodologies

Job description

Role: Senior Service Designer
Contract Length: 6 months
Location: Hybrid/London – 3 days on site per week
IR35: Inside
Pay Rate to Intermediary: £600 per day
Security Clearance: DV requested

Spinwell is recruiting for a Senior Service Designer for an excellent opportunity within the public sector.

RESPONSIBILITIES OF THE SENIOR SERVICE DESIGNER

• Work with the Service Design Lead to direct design work for the Service Design Team within the Service Design & Transition Team
• Mentor and provide direction to the Service Designers and Junior Service Designers within the Service Design Team and the Service Acceptance Analyst within the Service Transition Team
• Line Management responsibilities for the Service Design Team
• Help set the direction so that the Service Design Team designs clear, simple and consistent Services that achieve the value that Users desire
• Concisely document Design decisions and any associated risks
• Take an active role in the planning of future projects to ensure that Service Design & Transition is considered during the Demand phase
• Enable a consistent and productive dialogue between Users, Project Management, Service Delivery & Service Operations, at all levels
• Actively champion ITIL 4 and Agile methodologies including Continual Service Improvement
• Work collaboratively with the Service Transition Team to ensure Services are transitioned effectively

SKILLS/EXPERIENCE OF THE SENIOR SERVICE DESIGNER

• Experience of designing Services to meet user needs
• Good understanding of Service Design methods and practice
• Experience of using data and user feedback to design and improve Services
• Experience of turning designs into functioning Services
• A design practitioner with knowledge of other linked disciplines such as user research, user experience & interaction design
• Experience of mentoring and guiding colleagues
• Experience of working within an agile environment
• Knowledge and experience of ITIL 4
• Knowledge and experience of Agile
• Knowledge and experience of Prince and/or other Project Methodologies/frameworks
• A good understanding of IT hardware layers and typical deployment models
• Ability to prioritise, execute tasks and make sound decisions in a busy pressured environment
• A high level of written and verbal communication skills

If you are a Senior Service Designer, apply now or send your CV to Spinwell!