Senior Service Designer (6 Month FTC)

Admiral Insurance Plc; Cardiff; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Admiral Insurance Plc is seeking a Senior Service Designer for a 6-month fixed-term contract in Cardiff. This hybrid role involves enhancing the UX research practice and leading research initiatives to shape user-centered designs. Ideal candidates will possess a Master's or PhD in a relevant field and extensive experience in service design. Join a company committed to diversity, work-life balance, and innovative practices.

Benefits

Flexible leave options

Employee share program

Recognition as a Great Place to Work

Qualifications

• Advanced degree preferred, related experience also considered.
• Extensive experience in service design and UX.
• Experience in human-centered research.

Responsibilities

• Establish a top-tier UX research practice and lead impactful initiatives.
• Conduct qualitative and quantitative research to understand customer needs.
• Collaborate with teams to integrate insights into service designs.

Skills

Service Design

UX Research

Communication Skills

Systems Thinking

Co-design Facilitation

Education

Master’s or PhD in Human-Centred Design, HCI, Psychology, or Social/Digital Anthropology

Job description

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Senior Service Designer (6 Month FTC), Cardiff

Client: Admiral Insurance Plc

Location: Cardiff, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 36015ecaf6e4

Job Views: 3

Posted: 29.06.2025

Expiry Date: 13.08.2025

Job Description:

This is a hybrid role, requiring regular travel to our Cardiff office.

Senior Service Design with User Research Experience (6-month FTC)

About Admiral

Admiral is recognized as one of the best places to work in the UK, thanks to our progressive culture, core values, and commitment to diversity and inclusion. We foster an environment where ideas are shared, voices are heard, and everyone feels valued.

Join Our New User Research Team!

We are expanding our UX research and service design team to establish a leading research practice across Admiral. As a Senior Service Designer passionate about service design, you will play a key role in shaping this initiative.

Responsibilities:

• Enhance Research Practice: Establish and promote a top-tier UX research practice, advocating its value across departments, developing research frameworks, and leading impactful research initiatives.
• UX Research & Service Design: Conduct qualitative and quantitative research to understand customer needs, plan and lead research projects, and integrate data to develop insights.
• Cross-Functional Collaboration: Work with various teams to ensure a user-centered approach, map user experiences, and translate research into actionable insights.

Desirable Qualifications:

Advanced degree (Master’s or PhD) in Human-Centred Design, HCI, Psychology, or Social/Digital Anthropology preferred. Relevant professional experience may be considered.

Experience & Skills:

• Extensive experience in service design and UX, leading complex digital initiatives.
• Ability to shape strategic service design for large-scale platforms.
• Knowledge of digital regulatory landscape.
• Proven facilitation skills for co-design workshops and stakeholder engagement.
• Strong systems thinking and communication skills.
• Experience in human-centered research and translating insights into service improvements.

Join a talented team committed to collaboration and innovation. Check our careers site for benefits.

Note: We may close this vacancy early if we receive many applications or business priorities change.

Our Culture & Benefits

We are committed to diversity and inclusion, supporting your growth, making a difference, and sharing success through employee shares. Our benefits support work-life balance, including holidays, flexible leave options, and recognition as a Great Place to Work for Women, Wellbeing, and overall.