Senior Service Designer

Barclays; Northampton; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

Barclays is seeking a hands-on Service Designer to enhance colleague experiences. The role involves creating journey maps, facilitating workshops, and applying research-backed methodologies to improve processes. Candidates should have strong visual design skills and experience in transformation initiatives, particularly in financial services.

Benefits

Pension plan after 12 weeks

24/7 Employee Assistance Programme

Discounts at high street shops and restaurants

Qualifications

• Hands-on Service Designer with experience in transformation initiatives.
• Strong visual design skills, especially with FIGMA.
• Experience in facilitating workshops with stakeholders.

Responsibilities

• Create and own end-to-end journey maps.
• Lead workshops to build future-state journey maps.
• Collaborate with teams on user-centred design.

Skills

Service Design

Process Improvement

Journey Visualisation

Facilitation

Visual Design

Education

LUMA Certification

Human-Centred Design Certification

Tools

FIGMA

Adobe Illustrator

Miro

MS Whiteboard

Job description

Location: Glasgow or Northampton (3 days onsite, Tuesday-Wednesday-Friday)

Length: 6 month

PAYE only

Overall purpose of the role

At Barclays, we're transforming the way our colleagues experience work — and we’re looking for a hands-on Service Designer to help lead the charge. This role is at the heart of shaping how we visualise and improve end-to-end colleague journeys, from onboarding to growth and beyond.

Tasks

Create and own end-to-end journey maps, ensuring a clear line of sight across user experience, process pain points, and backlog priorities.

Lead and facilitate engaging digital workshops (typically 5–8 participants), building future-state journey maps alongside stakeholders.

Use FIGMA to visually articulate journeys, flows, and prototypes.

Apply methodologies such as user interviews, persona creation, observational research, and data-led service insights.

Work in collaboration with delivery teams, product owners and transformation leads, contributing directly to backlog development and user-centred design.

Operate as part of an in-house transformation team, not just as an advisor — this is about being in the delivery, not on the sidelines.

Skills

A true hands-on service designer, with direct experience shaping transformation initiatives and influencing how services are delivered.

Comfortable in ambiguity and experienced in process improvement and journey visualisation — assumption-based mapping isn’t enough; we want research-backed insight.

Strong visual design skills — especially using FIGMA (or similar tools like Adobe Illustrator, Miro, MS Whiteboard) for flows, blueprints or prototype playback.

Experience facilitating workshops: recruiting the right people, gaining buy-in, managing sessions both digitally and in person.

Comfortable working cross-functionally with delivery teams and senior stakeholders alike.

Ideally, experience working with Workday (WD) in HR/colleague experience transformation settings.

Experience in financial services

Certifications like LUMA or Human-Centred Design

About Barclays

Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.

Values

Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Diversity

Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.

Hybrid Working

Barclays is currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Barclays is flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. Barclays also has a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances

As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.