Senior Service Delivery Specialist

Philip Morris International; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading global company is seeking a Senior Service Delivery Specialist in London to manage customs and excise processes. This role involves ensuring compliance, maintaining relationships with authorities, and supervising team performance for process efficiency. The ideal candidate holds a Bachelor's degree in finance or industrial management and has significant experience in compliance and operational management, particularly in government relations.

Qualifications

• Minimum of 3 years in compliance, law, external affairs, finance, or operations.
• Experience in governmental relations preferred.

Responsibilities

• Manage customs & excise processes including reporting and submissions.
• Ensure compliance and audit readiness.
• Lead process improvement initiatives.

Skills

SAP

Visual Basic

MS Word

Excel

PowerPoint

Education

Bachelor's degree in finance or industrial management

Job description

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Senior Service Delivery Specialist

Be a part of a revolutionary change.

About us

At PMI, we've chosen to do something incredible. We're transforming our business and building our future on smoke-free products.

With huge change comes huge opportunity. Join us to dream up and deliver innovative solutions and to advance your career in many different directions.

If you want to make a significant impact on customers, there's no better place to develop your career.

Purpose of the Area

Responsible for managing the smooth execution of customs & excise business processes.

Program Delivery

• Manage accurate customs & excise reporting and ensure timely submissions to authorities.
• Build sustainable relationships with customs & excise authorities to ensure smooth processes.

Accountability 1: Business Continuity

• Manage customs & excise processes, including licensing, clearance, duty payments, and refunds.
• Resolve operational issues through effective communication and coordination.
• Monitor and control costs related to customs & excise processes.
• Supervise third-party/vendor performance supporting these processes.

Accountability 2: Compliance

• Lead SOP implementation and develop improvement plans for operational discrepancies.
• Coordinate responses to audits and ensure stakeholder agreement on plans.

Accountability 3: Documentation & Submission

• Ensure timely and accurate submission of customs & excise documents.
• Manage document retention in compliance with regulations.

Accountability 4: Program Delivery

• Develop clear project plans and follow-up actions for customs & excise initiatives.

Accountability 5: Communication & Relationships

• Foster collaboration with internal departments and external authorities.

Accountability 6: Continuous Improvement

• Lead initiatives for process improvements and share best practices.

Accountability 7: People Development

• Manage team development aligned with performance and company needs.

Education

• Level 1: Grade 8 – supporting role in customs/excise processes.
• Level 2: Grade 9 – responsible for complex processes with limited supervision.
• Level 3: Grade 9 – leading all processes and managing teams.

Work Experience

Bachelor's degree in finance or industrial management preferred.

Language Skills

At least 3 years in compliance, law, external affairs, finance, or operations, preferably with government relations experience.

Functional Skills

• Understanding of manufacturing business processes and supply chain management.
• Proficiency in SAP, Visual Basic, MS Word, Excel, PowerPoint.