Senior Service Delivery Manager

JR United Kingdom; United Kingdom; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a proactive Infrastructure & Service Management Lead to support critical NATO operations. This strategic IT leadership role, based near Brussels, involves managing essential IT services in a secure environment. The position requires expertise in ITIL processes and strong leadership skills to ensure service levels are met while driving continual improvements. With a hybrid work model, you'll be at the forefront of impactful projects, making a real difference in the NATO domain. If you're ready to take on this mission-critical role, this opportunity is perfect for you.

Qualifications

• 3+ years of experience in IT service operations and management.
• Proven leadership and mentoring skills in structured environments.

Responsibilities

• Manage and enhance essential IT services and systems.
• Lead engineering support delivery and ensure quality outcomes.

Skills

ITIL Foundation

Configuration Management

Change Management

Leadership Skills

Communication Skills

Budgeting

Education

Bachelor’s degree in a relevant field

Tools

Configuration and Change Management tools

Job description

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Senior Service Delivery Manager, united kingdom

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EU work permit required:

Yes

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Job Views:

2

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

PLEASE NOTE THIS ROLE REQUIRES 50% ONSITE IN BELGIUM AND CURRENT SECURITY CLEARANCE

Mission-Critical IT Role in the NATO Domain – Infrastructure & Service Management Lead | Brussels Area | €450-475p/d euros | Outside IR35

Are you ready to step into a strategic IT leadership role supporting critical NATO operations? We're seeking a proactive Infrastructure & Service Management Lead to manage and enhance essential IT services and systems. Based near Brussels (Braine-l’Alleud), this hybrid role (50% on-site) puts you at the heart of a secure, high-impact environment where your work will truly matter.

Key Responsibilities:

• Own infrastructure readiness and maintain service levels aligned with SLAs.
• Lead engineering support delivery and ensure quality outcomes for the customer.
• Manage Configuration and Change Management processes with precision.
• Conduct periodic risk and obsolescence assessments and launch proactive projects.
• Lead service transitions and drive continual service improvements.
• Oversee manpower and budget requirements with foresight and accuracy.

Your Profile:

• Bachelor’s degree in a relevant field + 3 years post-related experience.
• ITIL Foundation + Intermediate certifications (PPO, RCV, OSA, SOA, CSI).
• Experience across IT service operations, engineering, and lifecycle management.
• Proven leadership, mentoring, and motivational skills.
• Expertise in Configuration and Change Management tools and processes.
• Strong business and planning acumen (budgeting, contingency planning, etc.).
• ITIL Expert / Managing Professional
• PRINCE2 Foundation or PMI PMP
• MSP & MoR Foundation
• Background as a Service Manager in structured environments

Soft Skills That Set You Apart:

• Excellent communication and collaboration skills
• Strong team spirit with a proactive approach

Additional Info:

• Clearance: SC (UK) or NATO Secret
• Start Date: ASAP
• End Date: December 31, 2025+
• Location: Braine-l’Alleud (20km from Brussels) – 50% On-site