Senior Service Delivery Manager

NIE Networks; Belfast; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading electricity provider in Northern Ireland is looking for an experienced Senior Service Delivery Manager. You will oversee the delivery of outsourced IT and Telecom services, ensuring reliable and cost-effective solutions while managing commercial aspects and stakeholder relationships. This critical role requires strong contract management skills and technical expertise. Apply by 12 October 2025 for a chance to join a committed team.

Benefits

Pension Fund

Parking

Paid Holidays

Mobile Phone

Medical Aid / Health Care

Laptop

Gym

Qualifications

• Proven experience in managing outsourced IT and Telecoms services.
• Strong understanding of contract management and commercial aspects.
• Excellent stakeholder engagement skills.

Responsibilities

• Act as the main point of contact between business stakeholders and outsourced IT and Telecoms service providers.
• Ensure services are delivered reliably and cost-effectively in line with contract terms and business needs.
• Oversee all contractual and commercial aspects of the contract.

Skills

Technical expertise

Contract Management

Outsourced IT Agreements

Stakeholder Engagement

Commercial awareness

Job description

Overview

Northern Ireland Electricity Networks Limited (NIE Networks) is a member of the ESB Group of companies. We own the electricity transmission and distribution network in Northern Ireland and are responsible for the planning, development, construction and maintenance of the network. We are also the provider of electricity market registration and data services in Northern Ireland (NI).

A vacancy has arisen within the IT team for a Senior Service Delivery Manager. This is a critical role, ensuring that the outsourced IT and Telecoms services and framework contracts continue to deliver business benefits to NIE. Reporting to the Technology and Systems Manager, the Senior Service Delivery Manager acts as the main point of contact between business stakeholders and the outsourced service providers, ensuring that services are delivered in a reliable and cost-effective manner. This role has responsibility for all contractual and commercial aspects of the contract, including ongoing delivery, development, change and procurement of future service provision when the existing agreements end.

CV and Cover Letter must be received no later than 11pm on Sunday 12 October 2025.

For further information, the Role Specification Document is available to download.

Responsibilities

• Act as the main point of contact between business stakeholders and outsourced IT and Telecoms service providers.
• Ensure services are delivered reliably and cost-effectively in line with contract terms and business needs.
• Oversee all contractual and commercial aspects of the contract, including ongoing delivery, development, change management and procurement for future provision.

Skills

• Technical expertise
• Contract Management
• Outsourced IT Agreements
• Stakeholder Engagement
• Commercial awareness

Benefits

• Pension Fund
• Parking
• Paid Holidays
• Mobile Phone
• Medical Aid / Health Care
• Laptop
• Gym