Senior Service Delivery Lead – Unified Communications

Mitel Networks

Nottingham

On-site

GBP 90,000 - 120,000

Full time

14 days+

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Job summary

Mitel UK is seeking a Senior Service Delivery Manager to lead the delivery of complex Unified Communications and voice managed services for enterprise customers. You will act as the primary service advocate, drive governance, reviews and ensure contractual commitments are met.

With 10+ years in service delivery, you will coordinate cross-functional teams, manage incidents, support renewals, and strive for continuous service improvement while maintaining strong customer relationships and meeting

Qualifications

10+ years in a Service Delivery Manager role.
Experience delivering managed services within voice and Unified Communications environments.
Strong understanding of enterprise telephony technologies (SIP, VoIP, UC).
Proven success in managing large enterprise customers and complex contracts.
Excellent analytical, organisational and communication skills.

Responsibilities

Serve as senior point of contact for service delivery, performance, and improvements.
Manage end-to-end delivery of UC and voice managed services against SLAs.
Lead governance meetings and executive business reviews with stakeholders.
Coordinate cross-functional teams across Operations, Engineering, Project Management, Finance and suppliers.
Drive incidents, major events and proactive service improvements.
Support contract renewals and account growth in partnership with Sales and Customer Success.